Jeffrey Fariss

Experience

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  Central Virginia Community College

  Aug 2016 - Jul 2018

  Information Technology Technician

  Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment. Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup. Show less

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  Lynchburg Police Department

  Jul 2018 - Sept 2019

  Network Administrator

  Performing operational support for the departments use of local area network resources, including server administration, Internet access, desktop support, remote access services, telecommunications support and enterprise application support.

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  Centra Health

  Sept 2019 - now

  Mid-Level Tier II advanced work supporting team members on IT Operations Engineering team including: Purchasing/Acquisitions, Implementation, Data Backup and Monitoring, Software and Maintenance, Contract management, Vendor management, Reporting KPIs, and Regulatory ComplianceAdvance support for technical infrastructure hardware, healthcare technology/system software components for the end user communityPrioritizes tasks/solutions assigned to IT Operations Engineering teamAcquires Team Lead for quotes and pricing of hardware, software, licensing etcLeads in key project reviews as part of the process to ensure infrastructure requirements are clearly communicated/project timelines are implemented accordinglyTechnical coordinator for new construction projectsMonitor/maintains enterprise hardware availability on defined service levelAppraises project task implementation planning/infrastructure/healthcare technology maintenanceResponsible for the forecasting, implementation/identification of resource requirements for wired/wireless network systems high complexityResponsible for the configuration/maintenance the following network environments: Local Area Networks, Wide Area Networks, IT platforms for Clinical systems, Client Platform device management systems, Telehealth infrastructure/devices, Blade/RackMounted Server Systems, and Healthcare Technology PlatformsMaintain network/telephony physical support of + remote sitesLeads infrastructure/healthcare technology projects assigned by the Manager / Team Lead of IT Operations EngineeringOccasionally directs other team members with day to day tasks of the IT Operations Engineering teamThis person will contribute to the knowledge transfer across the Service Desk and ensuring quick resolution to infrastructure escalationsIs responsible to assist with these services related to physical infrastructure and healthcare technology hardware Show less The IT Operations Engineer has advanced troubleshooting and service desk support experience. This person will contribute to the knowledge transfer across the Service Desk and ensuring quick resolution to infrastructure escalations. Is responsible to assist with these services related to physical infrastructure and healthcare technology hardware. Purchasing & Acquisitions, implementations, contract negotiations & reviews, maintenance contracts, inventory management, vendor service management, executive support, reporting & KPI’s and regulatory & compliance. Show less

  • Senior Engineer, IT Operations

    Aug 2023 - now

  • Engineer, IT Operations

    Jul 2021 - Aug 2023

  • Technician System Support

    Sept 2019 - Jul 2021