Mark Garbett

Experience

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  JUPITER UNIT TRUST MANAGERS LIMITED

  Mar 2002 - Aug 2004

  Customer Services & Project Team
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  Bank Of New York Mellon Financial Corporation Limited

  Aug 2004 - Mar 2006

  Investment Dealer & Training Manager
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  Innovex

  Apr 2006 - May 2007

  Medical Sales Representative
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  Alexis Medical Ltd

  May 2007 - Nov 2007

  Business Development Manager
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  GlobalSign

  Dec 2007 - Jul 2008

  Strategic Account Manager
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  Société Générale

  Jul 2008 - Dec 2008

  Mutual Fund Services Investment Dealer
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  Kent and Medway NHS & Social Care Partnership Trust

  Dec 2008 - Apr 2009

  EPEX Training Coordinator and Project Team Support

  • Organised and facilitated the team responsible for the delivery of ePEX training to 3,500 staff.• Paved the way for the delivery of the support desk utilising the ITIL framework.

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  Kent & Medway NHS IM&T

  Jul 2009 - Dec 2009

  Project Support Officer

  • Worked alongside the Project Manager in supervising the day to day administration of the project• Ensured GP practices buy-in to the new system• Established the correct systems and contracts prior to project implementation

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  Kent and Medway NHS & Social Care Partnership Trust

  Dec 2009 - Dec 2011

  RiO Project Coordinator & System Trainer

  • Co-ordinated and implemented the RiO support service and system configuration.

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  EDGE

  Oct 2010 - Mar 2019

  Policy/Strategy/Technology Consultant

  Government Think-Tank on Policy/Strategy/Technology

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  Medway Primary Care Trust

  Dec 2011 - Sept 2012

  GP IT Manager

  • Secured the successful Trust wide installation and upgrade of GP IT systems.• Modernised IT in the NHS through the procurement and deployment of Telehealth systems, including EMIS Web and SystmOne among other government accredited systems.• Trained users on newly installed systems.

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  Kent and Medway NHS & Social Care Partnership Trust

  Sept 2012 - Oct 2014

  Business Performance Manager

  • Encouraged and supported a culture of high performance across the Trust – placing KPI achievement at the core of the organisational transformation strategy.• Served as the Project Lead for service improvements.• Developed SOPs, business strategies and operational models that respond to change and exceed fast evolving employee and consumer expectations.

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  Child Outcomes Research Consortium (CORC)

  Oct 2014 - Jun 2015

  Regional Improvement Support Manager

  • Built a network of CAMHS providers and commissioners and established a good rapport across CAHMS, schools and local authorities.• Assumed advisory functions on E2E processes for CORC reporting, service delivery models and service improvement implementations.• Produced training materials for the CORC Self Review and Accreditation Framework.

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  NHS Swale CCG

  Jun 2015 - Jan 2016

  Commissioning Project Manager

  • • Contributed to the ongoing implementation of a major initiative aligned to the delivery of key priorities in the CCG 2-year operating plan and 5-year commissioning strategy.• Project managed various planning work streams and carried out the evaluation and monitoring of contracts in all work groups.• Developed and presented business cases and action plans for service development and improvement in line with national policy and local direction.• Acted as the Locality Lead responsible for ensuring appropriate CCG commissioning supporting GP practices. Show less

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  Medway NHS Foundation Trust

  Jan 2016 - Jul 2016

  Business Change Consultant

  • Fueled business optimisation by driving digital transformation, procedure standardisation, process automation, workflow improvement and organisational realignment projects.• Mapped the Trust’s digital capabilities against strategic priorities, and planned, governed, monitored and tracked digital projects.• Facilitated meetings and workshops with project stakeholders to define systems requirements and reach agreements on new business processes.• Oversaw the implementation of proposed improvements and ensured increased productivity and consistency with the agreed governance controls. Show less

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  Kent County Council

  Jul 2016 - Jul 2019

  ICT Portfolio Manager

  • Managed a multimillion-£ infrastructure transformation programme in partnership with Microsoft.• Led major ICT and change projects with total yearly value reaching £3m+, including the migration of on premises data centre to Microsoft Azure Cloud, county wide deployment of 9000+ Windows 10 devices, procurement and implementation of PowerBI Analytics environment, and transformation of existing unified communications to Skype for Business.• Stepped in as the Brexit Planning Lead charged with preparing the organisation for all eventualities addressing shifts following the transition.• Partnered with Microsoft to develop digital journeys and automate processes including the use of AI Bots, adoption of MS Forms and MS Teams and building of a PowerBI reporting platform to replace existing BI tools.• Realised the benefits of the Office 365 transformation projects by co-ordinating with KCC's partners within the 'Kent Connects' group • Aligned KCC’s digital journey to the Government Digital Inclusion Agenda and commitments required under the GDS 'Digital Declaration'. Show less

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  Capgemini

  Aug 2019 - Oct 2020

  Cloud Engagement Manager

  • Navigate across all business channels to digitise the end to end, cross function customer journey and outpace account targets YOY.• Propose strategies and discuss endless possibilities on the full platform of customer solutions to remove constraints to cloud transformation and ease digital adoption.• Strengthen relationships on key strategic accounts and liaise with system integrators and external consulting firms.• Translate digital strategic developments into operational and business requirements.• Get customers onboard across the business pipeline through portfolio offerings including Customer Experience, Cloud, Cyber Security, AI & Analytics, Digital Manufacturing and Digital Core.• Build a detailed view of the different decision trees in owning the Project Governance Plan.• Develop a suite of reporting with clear metrics and KPIs that support digital transformation.• Uphold Capgemini’s digital capability and capacity in mobilising, directing and motivating delivery teams to achieve roll out success. Show less

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  Office for National Statistics

  Feb 2021 - May 2021

  Locality Team Manager

  • Leading a team of 12 field operators responsible for the collection of data for the Census 2021• Day to day management of work priorities, KPI setting & monitoring, mentoring and supervising staff.• Delivering against weekly territory KPI Targets including the production of Weekly Management Reporting• Being reactive and having a problem solving approach to issues raised by staff.• Processing of weekly staff timesheets and expense claims, HR queries.

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  NHS England

  Oct 2021 - Apr 2023

  Covid Clinical Advice & Response Process Manager

  • Acted as the regional point of contact for all COVID-19 vaccination queries, providing feedback to national and regional stakeholders to aid intelligence gathering and improvement.• Facilitate two-way dissemination of information, data, and intelligence between the National Vaccination Operations Centre (NVOC) and the six System Vaccination Operations Cells (SVOCs) in the South East.• Provide regional oversight and management of any vaccine-related issues arising from each of the SVOCs.• Participation in the NVOC-led daily battle rhythm and prompt response to requests for updates, information, and reports by the NVOC.• Management of local and pan-regional issues and brokering of mutual aid within and between local systems. Show less

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  Cygnet

  Oct 2023 - Oct 2024

  Project Manager

  Supported the senior site and organisational leaders to Plan staff and resources within business budgets for safe, effective care delivery.• Collaborated directly with the senior clinical team to identify need and deliver services in line with agreed arrangements and contracts.• Identified learning need and gaps in knowledge for staff.• Mentored employees to maximise development potential and develop BAU processes to support onward growth.• Maintained project databases with current client, contract, and service agreements, identifying risks and issues, and ensuring high quality care was at the heart of project deliverables.• Ensuring contractual obligations were met ahead of the agreed service delivery.• Supported the senior leadership team to roll out organisational policies to ensure safe, effective, and caring delivery of services. Show less