Muhammad N. Ahmad

Experience

• 

  Hyphen Digital ( HCG / Omnicom )

  Mar 2008 - Aug 2008

  •Assist in software testing, creating online references and glossary for large scale website•Attend biweekly workshop sessions, participate in brainstorming sessions and attend project meetings•Create a traceability matrix and site maps, and wire frames for website layout•Create PowerPoint slides for presentation•Input data and pictures into large-scale website•Use Photoshop to create a layout of a webpage

  • Free Lancer

    Jun 2008 - Aug 2008

  • Graphic/Web Design Intern

    Mar 2008 - Jun 2008
• 

  The City College of New York

  Jun 2010 - now

  Supervise a team of 8 IT professionals. Manage day-to-day operations by hiring, leading, training and mentoring ArchIT technicians, as necessary. Define responsibilities and expectations for performance. Develop and implement solutions that affect approximately 150 faculty and staff and more than 500 students. Manage the day-to-day operations of the CADlabs, smart classrooms, shop technology, and software license servers by spearheading a team of IT professionals on hardware & software installation, maintenance, and best practices. Liaise between SSA and OIT to ensure cohesion with college-wide initiatives, procedures, and protocols. Collaborate with other OIT professionals, including systems administrators, network administrators, helpdesk analysts, security administrators, and third party vendors.•In close consultation with the SSA Dean and OIT managers, designed and implemented IT projects, including, application, audio visual, training, and implementation; orchestrated and evaluated SSA IT projects from inception through implementation to ensure timely and effective completion by collaborating with SSA administrative staff, faculty, and students.•Oversaw technical operations & infrastructure and evaluated them to ensure compliance with OIT’s policies.•Devised and established IT policies and systems to support the implementation of strategies set by the SSA Dean and OIT’s upper management.•Coordinated with SSA Administration and Program Directors to identify technology needs and to optimize the use of IT resources and tools.•Maintained metrics and documentation of availability, performance, capacity, and utilization of IT resources, including servers, workstations, and printers; forecasted future demands.•Administered data protection measures to ensure high availability and robust and reliable backup of critical systems Show less Assist in supervising a staff of 8 IT support technicians. Develop and implement solutions that affect approximately 4,000 faculty and staff and 16,000 students.• Closed and successfully completed over 2,400 technical support work orders by providing excellent customer service to VIP’s, professors, students, and various end-users• Manage Client Services work order queue by assigning incidents and requests in SysAid ticketing database to technicians and appropriate groups • Coordinate Client Services projects through all phases, to ensure a thorough, expedient, and reliable completion.• Author and compile documentation as a Knowledgebase Administrator, including standard of operations and support procedures• Collaborate with IT service desk, telecommunications, systems administrators, and networking teams on day to day issues, including hardware or software problems involving printers, scanners, shared drives, network, servers, mobile phone setup and data migration, mitigating malware threats, active directory and DHCP implementation, system upgrades, e-mail issues, and support for infrastructure services.• Collaborate with other IT teams in order to coordinate the implementation of projects, improve business processes and improve overall customer satisfaction.• Create and enforce group policies using Microsoft Active Directory. Including managing the domain and SQL database containing POI information for Continuing and Professional Studies Show less • Assisted in Active Directory and Microsoft Exchange deployments (PC and Mac) on machines joined to multiple domains and connected to public and private networks throughout campus• Create updated standard operating system images through Windows Deployment Services for campus-wide deployments• Provided level 1-2 IT technical support (hardware/software) for faculty and staff• Trained faculty, staff and students in the use of hardware and software applications• Identify faulty computer for upgrade/repair• Recommend Hardware/Software to end users• Perform diagnostics and troubleshooting of system related issues• Configure and maintain file back-up systems for end users, including email backups Show less

  • Director Of Information Technology

    Jun 2018 - now

  • Assistant Manager of Client Services

    Sept 2014 - Jun 2018

  • Senior Information Technology Specialist

    Apr 2014 - Sept 2014

  • IT Specialist

    Jun 2010 - Apr 2014
• 

  Federal Aviation Administration

  Jun 2012 - Jan 2013

  Administration Intern

  • Managed federal database to organize AD, TSO, PMA, and STC certifications and other important documents• Recorded important project data into the Federal Records Center Database, which was later shipped to the Federal Records Center• Assisted the administrative staff prepare and receive confidential correspondences from various clients• Entered Supplemental Type Certificate transfers for international client• Collaborated with engineers on key projects related to aircraft safety Show less

• 

  Clinton Foundation

  May 2013 - Aug 2013

  IT Intern

  • Maintained computer readiness for President Clinton, CEO, and other high profile personnel for annual CGI America meeting. Planned and implemented hardware and software upgrades• Provided technical support to over 120 full time employees and 90 interns across 3 office locations by troubleshooting technical problems on Macs and PC’s, performed desktop and laptop workstation setups, upgraded memory in iMacs and PC’s, planned and implemented hardware and software updates, and assisted employees from various departments• Imaged and prepared computers for deployment high profile staff using Symantec Ghost• Attended Brown Bag Meetings with CEO’s from various companies• Log work order in Web Helpdesk and work on various incidents and IT service requests Show less

• 

  SIM NY Metro

  Jan 2024 - now

  Board of Directors, Co-Director Outreach Committee