Hemant Saria

Experience

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  HCL Insurance BPO Services Ltd.

  Sept 2004 - May 2005

  Customer Service Representative

  Customer Service: Resolved billing issues for Macy’s customers

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  Genpact

  Sept 2005 - Sept 2006

  Business Analyst

  Customer Service: Assisted customers of GE Healthcare units with processing theirservice requests and directing them to appropriate engineers.Time Management: Made fast and accurate decisions in critical life-saving situations.

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  Air Kasthamandap

  Jun 2009 - May 2013

  Junior Captain

  Flight Operations: Operated PAC750XL (Turbo-Prop) in remote regions of Nepal.Flight Safety: Conducted internal safety audits to make necessary recommendationsto the Director of Operations, published monthly safety bulletins, assisted in developingstandard safety procedures.Operational Setup and Planning: Conducted route and performance analysis tomaximize payload, developed Weight and Balance, Route & Performance Manuals.

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  ExpressJet Airlines

  Feb 2013 - Nov 2015

  First Officer

  Flight Operations: Operated passenger flights under FAR Part 121 rules, assisted thePIC to conduct flights safely and efficiently.Teamwork: Worked as an effective team member along with pilots, flight attendants,maintenance, and crew schedulers to operate flights on time and provide outstandingexperience to the passengers.

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  EVA Airways Corp.

  Nov 2015 - Jun 2018

  First Officer

  Flight Operations: Operated passenger and cargo flights in South-East Asia, Asia-Pacific and North America.Review Board: Analyzed safety violations and errors which occurred during lineoperations, made necessary recommendations to improve safety.Customer Service: Following STAR Alliance standards, worked as a team with pilotsand flight attendants to provide exceptional experience for the passengers.

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  Kalitta Air

  Jun 2018 - Jan 2020

  First Officer

  Flight Operations: Working as a crew member to ensure that flights are operatedunder the strict guidelines of FAR Part 121 and the company’s regulations.

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  United Airlines

  Jan 2020 - now

  First Officer

  Flight Operations: Operate the assigned airplane as per the company operatingprocedures and assist other crew members in conducting flight operations.Customer Service: Work as a team with pilots and flight attendants to provideexceptional experience for the passengers.

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  Kalitta Air

  Jun 2020 - Jan 2022

  First Officer

  Flight Operations: Working as a crew member to ensure that flights are operatedunder the strict guidelines of FAR Part 121 and the company’s regulations.

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  IFLY Indoor Skydiving

  Nov 2021 - Nov 2022

  STEM Educator

  Conduct STEM education program for elementary, middle, and high-school students. Assist in flight demonstration and carry out Physics Demonstration for children.