Hemant Saria

Hemant Saria

Customer Service Representative

Followers of Hemant Saria137 followers
location of Hemant SariaTampa, Florida, United States

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  • Timeline

  • About me

    First Officer, Boeing 737

  • Education

    • Embry-Riddle Aeronautical University

      2015 - 2018
      Bachelor of Science (B.Sc.) Aeronautics/Aviation/Aerospace Science and Technology, General 3.96

      Graduated in August 2018 with the highest distinction (Summa Cum Laude). Working full time as a pilot and flying across multiple time zones is quite challenging. Attending university full time was an added challenge. Courses at ERAU including multiple business related courses, helped me to expand my knowledge in various fields outside aviation and at the same time assisted me in gaining in-depth knowledge about various aspects of the aviation industry.

  • Experience

    • HCL Insurance BPO Services Ltd.

      Sept 2004 - May 2005
      Customer Service Representative

      Customer Service: Resolved billing issues for Macy’s customers

    • Genpact

      Sept 2005 - Sept 2006
      Business Analyst

      Customer Service: Assisted customers of GE Healthcare units with processing theirservice requests and directing them to appropriate engineers.Time Management: Made fast and accurate decisions in critical life-saving situations.

    • Air Kasthamandap

      Jun 2009 - May 2013
      Junior Captain

      Flight Operations: Operated PAC750XL (Turbo-Prop) in remote regions of Nepal.Flight Safety: Conducted internal safety audits to make necessary recommendationsto the Director of Operations, published monthly safety bulletins, assisted in developingstandard safety procedures.Operational Setup and Planning: Conducted route and performance analysis tomaximize payload, developed Weight and Balance, Route & Performance Manuals.

    • ExpressJet Airlines

      Feb 2013 - Nov 2015
      First Officer

      Flight Operations: Operated passenger flights under FAR Part 121 rules, assisted thePIC to conduct flights safely and efficiently.Teamwork: Worked as an effective team member along with pilots, flight attendants,maintenance, and crew schedulers to operate flights on time and provide outstandingexperience to the passengers.

    • EVA Airways Corp.

      Nov 2015 - Jun 2018
      First Officer

      Flight Operations: Operated passenger and cargo flights in South-East Asia, Asia-Pacific and North America.Review Board: Analyzed safety violations and errors which occurred during lineoperations, made necessary recommendations to improve safety.Customer Service: Following STAR Alliance standards, worked as a team with pilotsand flight attendants to provide exceptional experience for the passengers.

    • Kalitta Air

      Jun 2018 - Jan 2020
      First Officer

      Flight Operations: Working as a crew member to ensure that flights are operatedunder the strict guidelines of FAR Part 121 and the company’s regulations.

    • United Airlines

      Jan 2020 - now
      First Officer

      Flight Operations: Operate the assigned airplane as per the company operatingprocedures and assist other crew members in conducting flight operations.Customer Service: Work as a team with pilots and flight attendants to provideexceptional experience for the passengers.

    • Kalitta Air

      Jun 2020 - Jan 2022
      First Officer

      Flight Operations: Working as a crew member to ensure that flights are operatedunder the strict guidelines of FAR Part 121 and the company’s regulations.

    • IFLY Indoor Skydiving

      Nov 2021 - Nov 2022
      STEM Educator

      Conduct STEM education program for elementary, middle, and high-school students. Assist in flight demonstration and carry out Physics Demonstration for children.

  • Licenses & Certifications

    • Post-Crisis Hospitality Management Certificate

      University of South Florida
      Dec 2020
    • Post-Crisis Leadership Certificate

      USF Corporate Training and Professional Education
      Jul 2020
      View certificate certificate
  • Honors & Awards

    • Awarded to Hemant Saria
      Summa Cum Laude ERAU Aug 2018 Awarded for GPA of 3.96
    • Awarded to Hemant Saria
      Scholarship National Aircraft Resale Association May 2018 Awarded $3000 scholarship by NARA.
    • Awarded to Hemant Saria
      Dean's List - Aug 2015 Dean's List for every term attended at ERAU.
  • Volunteer Experience

    • Volunteer

      Issued by ExpressJet Airlines on May 2015
      ExpressJet AirlinesAssociated with Hemant Saria
    • Delivery Driver

      Issued by Meals On Wheels of Tampa on Nov 2019
      Meals On Wheels of TampaAssociated with Hemant Saria
    • Volunteer

      Issued by NASA - National Aeronautics and Space Administration on Mar 2015
      NASA - National Aeronautics and Space AdministrationAssociated with Hemant Saria