Efrain Ovalle

Experience

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  Dj Ironick Services

  Jan 1995 - now

  DJ

  DJ's and MC's are often some of the most important people at an event. It is their job to run the show, announce each activity or phase, keep people on the dance floor and ensure that you and your guests have a great time. DJ Ironick not only plays the music you want to hear, he also ensures that all activities run smoothly. Our goal is to provide you with a stress-free event that is everything you imagined. DJ Ironick is the premiere professional DJ Services . We specialize in DJ Services, Lighting, DJ Ironick Services has been creating the perfect mix of music and personality for all of our clients for over 20 years. We attribute our success to two ideas: delivering great, over-the-top customer service and exceeding the clients’ expectations time and time again. Don’t let your event turn into a disaster by hiring the wrong Event service. We’ll work closely with you every step of the way to ensure that your event is a complete success! Show less

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  Four Points By Sheraton Santa Monica

  Jan 1998 - Jan 2001

  Director Of Housekeeping/ Banquet Server

  responsible for food and drink service at hotel banquet functions. They make sure function space visually appealing and present the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include general banquet preparation, room refreshes, and maintaining a sanitary environment. Perform cleaning tasks and breakdown of serviceMaintain high standards of safety and cleanlinessAdhere to grooming and appearance standardsPerforming food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner Show less

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  InterContinental Hotels Group (IHG®)

  Feb 2001 - Nov 2008

  Assistant General Manager/ Front Desk/Night Audit

  Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates· Delegates authority and assigns responsibility to all employees; supervises work activities of all employees· Ensures staff received proper training for each position, including safety training and standard operating procedures· Monitors cost controls on a regular basis· Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions· Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance· Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction· Handles and resolves employee issues· Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines· Adheres to all franchise and company procedures and regulations as well as standard operating procedures· Ensures bank deposits are made daily, including weekends and holidays· Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner· Audits daily reports and processes monthly paperwork· Orders supplies and equipment as needed and in accordance to company proceduresDirectly supervises staff of hotel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Show less

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  Beach City Computers

  Jul 2002 - Jul 2003

  Computer Repair Technician

  Installing hardware and software systemsMaintaining or repairing equipmentTroubleshooting a variety of computer issuesSetting up computer security measuresConfiguring computer networksOffering technical support on-site or via phone or email

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  Choice Hotels International

  Nov 2008 - Nov 2014

  General Manager Operations

  Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates· Delegates authority and assigns responsibility to all employees; supervises work activities of all employees· Ensures staff received proper training for each position, including safety training and standard operating procedures· Monitors cost controls on a regular basis· Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions· Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance· Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction· Handles and resolves employee issues· Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines· Adheres to all franchise and company procedures and regulations as well as standard operating procedures· Ensures bank deposits are made daily, including weekends and holidays· Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner· Audits daily reports and processes monthly paperwork· Orders supplies and equipment as needed and in accordance to company proceduresDirectly supervises staff of hotel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Show less

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  Pacific Lodging Supply

  Apr 2016 - now

  Account Manager/ Customer Service

  Actively manage and grow a dedicated sales territory that includes a large, pre-existing customer base.Prospect and develop new, exciting business relationships.Understand each customer’s needs to provide real, effective solutions.Deliver exceptional customer service.The Inside Sales Representative will be responsible for: preparing and delivering quotations; taking sales orders via telephone from both repeat and new accounts; negotiating prices with customers; following-up to building critical bonds with customers; telemarketing both warm and cold leads to obtaining new business.Place ~100 outbound cold/follow-up calls daily.Outgoing, service-oriented, self-motivated, and willing to receive and follow directionGood business verbal and written communications skills, internal and externalHeavy phone call/telemarketing sales backgroundAnswering customer questions, and resolve customer issues and returns.Provide pre and post sales services.Create and build relationships with our customers over the phone.Consistently follow up with customers and accounts to generate repeat salesGoal-oriented with the ability to multi-task under pressure in fast-paced work environmentClear, professional written, verbal and interpersonal communication skills.Excellent organizational and team player skills.Hardworking and enthusiastic personality.Proficiency in Microsoft office suite including Word, Excel, Outlook Show less

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  AutoZone

  Jul 2021 - now

  Parts Sales Manager