Dr. Keith Perry, PHR, SHRM-CP, LSSGB

Experience

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  Continental Airlines

  Sept 1996 - Sept 2002

  Customer Care Manager

  • I assisted all departments within a multi-site organization with their questions regarding corporate Human Resource functions and governmental regulations for disabled passengers. • I interviewed potential employees as a hiring manager. • I responded to disabled passengers inquiries regarding their rights in accordance with governmental and organizational regulations, answered Department of Transportation inquiries, Attorney General, and customer complaints via phone and written correspondences. • I directly managed five arrival/departure gates at Houston’s Intercontinental Airport (IAH) with 20 agents.• I coordinated staff schedules for operational needs. • I trained personnel with computer applications, gate procedures, and government mandated procedures and guidelines. Show less

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  Houston Community College

  Sept 2003 - Sept 2008

  • I analyzed the effectiveness of lessons and prepared lesson plans for various instructors, created lab procedures, created lab guidelines, developed lab reviews, developed exam practical, and graded the students on their practical ability. • I interviewed potential students prior to their being accepted into the programs. • I managed the personal student folders for the department and managed the state mandated SACs folders. • I provided guidance via lecture incorporating a tactile approach with clinical procedures.• I managed and ordered supplies within the departmental budget. Show less

  • Adjunct Instructor

    Sept 2003 - Sept 2008

  • Trainer

    Sept 2003 - Sept 2005
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  MHMRA of Harris County

  Aug 2005 - Mar 2006

  Clinical Coordinator

  • I coordinated patient services for over 200 outpatients while ensuring the patients received community, state, and federal assistance. • I managed patient appointments, coordinated patient schedules, and assisted in the development of treatment plans for mental health patients. • I provided patient and family education specific to the disorder, medication, and treatment. • I analyzed, developed, and provided daily living goals ensuring patients were able to function in public on their own.• I routinely verified patient community status, living environment, employment, and education. • I ensured patients were billed according with the services provided. Show less

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  Harris County Hospital District

  Jul 2008 - Jun 2019

  Instructor III

  • I am a Human Resource Grievance Committee Member. I preside and deliberate on grievances that are brought to Human Resources.• I facilitate onboarding for all staff.• I work in Human Resources driving organizational change, organizational development, facilitating, and leading groups in Change Management, Ethics, Communication, HIPAA, Cultural Conflict, Diversity, and Harassment in accordance with DOL, NLRB, EEOC, and Lean Six Sigma Green Belt guidelines/procedures.• I am the lead developer for Organizational Development. I created, developed, and instituted a Leadership Development program for all supervisors, managers, and executives.• I am a DISC, BIRKMAN, Just Culture, Myers & Briggs, and Harrison Assessment certified professional/trainer. I perform leadership assessments and profile evaluations with leadership.• I assist with the ongoing development, implementation, and facilitate new hire orientation onboarding process.• I am a Human Resource Employee Recruitment and Retention Committee Member. I determine policies and procedures to improve recruitment and engagement, thereby improving retention.• I work as a change agent advising both leadership and front-line staff with policies, procedures, and licensing. • I perform needs analysis, identifying knowledge and performance gaps. • I determine the startup costs and yearly budget for projects and programs. • I establish and improve programs that facilitate cost effective management for the organization.• I updated LMS, added grades and courses to LMS. Show less

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  University of Phoenix Houston Campus

  Dec 2012 - Dec 2018

  Associate Professor

  • I teach Critical Thinking, General Education, Communication, Economics, Organizational Evaluation and Quality, Organizational Delivery, Management, Human Resource, and General Research courses. • I develop, create, and organize course content. I engage students creating an environment of creative learning and critical thinking. • I apply real world work experiences to the learning environment.

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  LifeGift

  Jun 2019 - Feb 2022

  Education Specialist

  • Serve as training project manager (creating, planning, tracking progress) for a variety of projects.• Coordinate and assists with development and implementation of training and resources• Collaborate with staff to assess and measure training impact/effectiveness through use of data and performance analytics.• Work in collaboration with staff to educate hospital personnel.• Manage training documentation and creating tracking tools to document areas of improvement.• Provide presenter guidance and feedback.• Coordinate opportunities for presentation of case studies and abstracts and other activities to support the overall mission.• Update LMS, add grades, and courses to LMS.• Facilitate onboarding for all staff. Show less

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  GULF COAST CENTER

  Feb 2022 - now

  Employment Specialist - Case Manager

  • Provide rehabilitative training, employment services, psychiatric treatment, and crisis management. • Responsible for consultation with other team members on treatment issues with a primary focus on employment, developing full range of options in the community settings, rehabilitation self-management and wellness strategies.• Provide initial screening to determine priority population by conducting an intake interview and appropriate assessment to gather required information within average timeframe of 30 minutes.• Coordinate and track patient workflow.• Complete crisis screening to determine level of risk.• Complete referrals to internal/external resources as clinically indicated.• Coordinates with Patient Services Specialist for completion of financial screenings. Show less