Ali Banafea

Experience

• 

  Saudi German Hospitals Group

  Feb 2013 - May 2013

  Biomedical Engineer (Trainee)

  Gained valuable technical experience and also developed personal effectiveness within a workplace environment, along with the understanding of the hospitals core business activities

• 

  International Extended Care Centre

  Jun 2015 - Dec 2015

  Biomedical Engineer (volunteer)

  Duties: - Fixing and maintaining the medical devices. - Performing periodic preventive maintenance (PPM) for medical devices. - General Office duties and administrative task.- Evaluation of new medical equipment.- Governing medical equipment transfer

• 

  Saudi Medical Services F.A.

  Jan 2016 - Jun 2017

  Product Specialist

  Duties:- searching for new clients who might benefit from the company's products or services and maximizing client potential in designated regions.- developing long-term relationships with clients, through managing and interpreting their requirements.- persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.- negotiating tender and contract terms and conditions to meet both client and company needs.- calculating client quotations and administering client accounts.- arranging and carrying out product training. Show less

• 

  Imdad

  Jul 2017 - Nov 2019

  Field Service Engineer

  Job responsibilities:1. perform maintenance procedures as per manufacturers specs & Imdad's SLA.2. Developing and maintaining professional business relationship with customers. 3. Proper reporting using various reporting forms related(FSR, PPM checklist, sales force and suppliers reporting) with clear and concise messages and solutions.4. Consult and follow superior's instructions with regards to technical tasks. 5. Develop own technical skills by personal commitment and seeking superior's assistance.6. Maintain safe working environment in the office & customer's site. 7. convey and report service contracts opportunities to department head. 8. promote imdad's service contracts with adherence to sales plan. Show less

• 

  Abbott

  Dec 2019 - now

  • Job Responsibilities:- Represent Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer happiness.- Perform emergency repair and preventative maintenance at site.- Perform modification and engineering updates at a customer site.- Give customers instructions on how to change instrument parts, and how to apply the instrument related software.- Handle service calls within assigned area.- Prepare detailed documentation of each service call.- Sell service agreement renewals- Tackle problems associated with the instrument, operator and any application.- Identify situations building customer dissatisfaction and implements corrective action to resolve. Show less

  • Senior Technical Support Specialist

    Nov 2024 - now

  • Technical Support Specialist

    Dec 2019 - Nov 2024