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Abhishek Srivastava

Abhishek Srivastava

Management Information System

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  • Timeline

  • About me

    IT Infrastructure Engineer @ Symantec

  • Education

    • Kuvempu university Karnataka.

      2007 - 2010
      Bachelor's degree Information Technology A

      Activities and Societies: Attending Seminars. Bsc.IT

    • Oxford publich School, Ranchi

      2004 - 2005
      12th phy che mat eng comp

      Activities and Societies: Debate, cycling, Marathon, Science Olympiad. EnglishMathsPhysicsChemistryComputer Science

    • St. Thomas School, Ranchi

      2002 - 2003
      10th General Studies

      Activities and Societies: Debate, Events Organising. Cross country cycling Race. Marathon. General studies

  • Experience

    • Procter & Gamble

      Jan 2010 - Dec 2010
      Management Information System

    • Ambitious IT

      Jan 2011 - May 2012
      System Support Engineer

    • Mphasis

      Jul 2012 - Jan 2014
      IT Infrastructure Engineer

      • Has Experience working on Active Directory, Storage.• Email configuration from the exchange on mobile devices.• Has experience working with the tools for software Centre Configuration Management.• Working on Windows XP, Windows Vista, Windows 7 and Mac as an Administrator.• Working on the sales force for the ticketing.• Looking after the refresh and the renewal of the laptop for the End User.• Working on Remedy Tool (Ticketing tool)• PGP Encryption/ Decryption (Data Protection)• SEP (Symantec End Point Protection)• Routers and Switches.• Has worked on the SLA, Availability management, and Process owner for Incident, have also handled projects related to establishing Situation Management process and Service desk management while working on the Incidents.• Having Insightful knowledge of business process analysis & design, planning and understanding of process based requirements and designing the support plan to meet the SLA. Show less

    • Symantec

      Jan 2014 - now
      IT Support Specialist

      • MAC/ Apple Support• MAC Admin• Email Clients/ Exchange servers• PGP Encryption/ Decryption, Velocity Pilot Password Issue.• VIP Manager • Provide solutions to the System (laptop/ desktop) related problems (related to Operating system, Data corruption, Virus problems and Messaging, MS- Office, Outlook Express, Microsoft Outlook, Windows Mail, Network and etc.)• Creating the domain and the administrative for windows XP, Windows and MAC.• Worked on incident management support (ITIL based) which includes Level 2 and 3 Support inclusive OS, Home directories, File Servers, Print Servers, Dell, HP and Lenovo/ IBM hardware. • Escalation and follow-up for hardware related issues with HP, IBM and DELL.• Experience in Application packaging, Installation and Troubleshooting, Web Interface, installing software within the Altiris, Shared points and Company licensed software’s. Show less

  • Licenses & Certifications

    • N+, A+

      NIIT Limited

    • CCNA

      NIIT Limited
      Jul 2010