Hanna Klein

Experience

• 

  Minsk State Linguistic University

  Sept 2018 - May 2019

  Language School Assistant

  Worked with courses documentation.Consulted language courses attendees on the services provided, answered phone calls, messages.Maintained attendees database.Organized and prioritized work to complete assignments in a timely, efficient manner.Worked with a strong attention to detail and excellent record-keeping abilities.

• 

  Minsk European Games Organising Committee

  Jun 2019 - Jul 2019

  Supervisor

  Worked as a volunteers' supervisor at the airport. Organized and prioritized work to complete assignments in a timely, efficient manner: meeting sportsmen, judges, and other participants of European Games 2019, helping them with documents if their luggage had been lost, providing guidance regarding hotels and taxi services in Minsk, and other related activitiesAnswered questions and concerns relating to travel and airport procedures.

• 

  EPAM Systems

  May 2022 - now

  Created and updated pre-sales materials through all the Enterprise Applications Competency Center scope according to the corporate templatePrepared employees' resumes as part of the project team presentation for potential clientsCreated and updated project case studiesAssisted in writing and reviewing presales documentation such as RFIs, RFPs, and otherProvided support in updating the Enterprise Applications Competency Center knowledge baseAssisted in info news preparationManaged various internal platforms' activitiesProvided operational support for activities related to the internal employee contribution programAssisted in coordinating SAP-related staffing requestsOnboarded new tech writers and content specialists and coordinated their work Show less Edited and formatted employees' CVsCreated and updated project case studiesCreated and modified presales decksAssisted in writing presales documentation such as RFIs, RFPs, and otherCreated and updated pre-sales materials through all the Enterprise Applications Competency Center scope (decks, training, demo, CVs update according to the corporate template)Provided Enterprise Applications Competency Center knowledge base supportExtracted expertise from pre-sales opportunities assistanceAssisted in info news preparationManaged various internal platforms' activities Show less

  • Senior Project Administrator

    Nov 2023 - now

  • Project Administrator

    Jan 2020 - now

  • SAP Community Administrator

    Jan 2020 - now

  • Instructional Designer

    May 2022 - Sept 2023