Gangai Victor

Experience

• 

  Tcs Eserve Limited (Formerly Known As Citigroup Global Services Limited

  Apr 2002 - Aug 2004

  Executive (Team Leader)

  Selected to manage the operations and projects for the investments distribution businesscoordinating with Citibank's branches and 7 domestic AMCs. Maintained zero-defectprocessing for 11 straight months during a time when volumes tripled over the previous year.Received Citibank’s service quality award for excellence in transaction processing.- Oversaw daily transaction processing- Ensured periodic reconciliation of positions- Maintained relationships with AMCs and R&T Agents- Successfully planned and completed multiple rounds of intra-city and intercity- Business Continuity Planning (BCP) tests- Managed MIS reporting and Service Level Agreements (SLA) Show less

• 

  Franklin Templeton India

  Aug 2004 - Aug 2008

  Project Manager

  - Set up centralized investor & distributor (main and backup) call centers with IVR and CTI technology- Implemented an automated email management & workflow solution for the Correspondence division- Redesigned the company's Indian website- Launched SMS alert services for investors- Led the requirements and design phases of an imaging & workflow solution project

• 

  Fidelity International

  Aug 2008 - Nov 2012

  Sr. Manager – Customer Operations

  Recruited to oversee AMC operations and projects, manage RTA relationship and system enhancements, project-manage website enhancements and enhance customer & distributor communication.

• 

  L&T Mutual Fund

  Nov 2012 - Apr 2016

  Asst. General Manager - eChannels

  - Launched the Industry’s first Mutual Fund application on Facebook- Launched India’s first registration platform with built in user identification intelligence- Rolled out India’s first employee digital investment platform for 11 participating companies- Launched mobile apps for investors and distributors (iOS and Android) Responsibilities:- Digital products- Content management- Digital marketing- Workplace investment solutions- Apps

• 

  Cognizant

  Jan 2019 - now

  Head – Content & Creative, Proposal Center of Excellence

  - Driving consistent, high-quality proposal responses across diverse global markets and industries.- Enabling multi-million-dollar strategic endeavors with compelling messaging, utilizing a range of client-centric resources.- Coaching and guiding business leaders in articulating value propositions effectively through proposal materials.- Spearheading and executing several content-related projects and initiatives as a leader in the Proposal Center of Excellence.