Arslan Khan

Experience

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  Favourite Travel Services

  Feb 2018 - Jun 2020

  Sales Executive

  • Advising clients on travel arrangements, e.g. visas and passports.• Follow up with clients about travel plans and make adjustments as needed.• Make reservations for planned travel, including hotels and airlines.• Booking air tickets on Amadeus and Sabre (Abacus).• Create and update electronic records of clients.• Keep financial statements and documents.

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  LUNA Corporation

  Jul 2020 - Jan 2020

  Sales Marketing Management

  • Booking air tickets on Galileo, Sabre (Abacus) and Hitit.• Make travel, accommodation and related bookings confirm bookings and notify clients of luggage limits.• Issue tickets for travel, accommodation vouchers and all relevant documentation.• Manage customer calls and appointments effectively for new opportunities.

• 

  M R Eagle Travel & Tours

  Jan 2021 - Jul 2021

  Sales Executive

  • Booking air tickets on Galileo• Advising clients on travel arrangements, e.g., visas and passports.• Manage customer calls and appointments effectively for new opportunities.• Create and update electronic records of clients.• Keep financial statements and documents.

• 

  Menzies-RAS

  Jan 2021 - Jan 2022

  Passenger Service Agent

  Check-in QR passengers and baggage at check-in counters. This includes checking passenger ticket fares, flight DETAILS, documents verification and passport for validity and visa availability. Have strong knowledge of visa requirements for all countries.• To carry out various clerical activities related to transiting passengers and baggage, and connecting flights.• To issue excess baggage forms and receives payments accordingly.• To liaise with Airport Immigration and Security Authorities to ensure timely checking of boarding passengers', cabin and deck crew's passports. To obtain Immigration clearance for QR to release their flights.• To carry out to any other unit of Passenger Services on shift, all duties and responsibilities of these units/positions, such as Special Handling Services, Transit, Releasing and Baggage Services. Tunjukkan kurang

• 

  Emirates

  Sept 2022 - now

  Senior Customer Sales and Service Agent

  • To ensure the highest standards of customer service.• Marketing and promotion of all Emirates products.• Management of complex itineraries, reissuance, revaluations of fares in line with airline rules and regulations and in keeping with excellent service levels.• To assist and train staff in dealing with Special cases (MEDA Wheelchairs, Stretchers, Oxygen)• To manage legal implications for customer journeys associated with passports, visas, long-transit connections, hotel bookings for stop-overs, health requirements and other details affecting customer’s travel.• To enhance Emirates revenues by providing greater options to customers on all products and services such as Skywards membership, Denied Boarding , Vouchers, Dubai stopover, Visa Processing and Hotelbookings.• To actively be involved in suggesting new ideas for enhancements, along with recommendations on service improvements for Emirates Group.• Awareness and periodic reviews of Emirates Group news updates.• To support Travel Agencies, by assisting them in reservations and special arrangements and also to advice and guide Travel Agents.• To Investigate and resolved complex service issues.• To manage customers’ accounts, perform customer verifications and process customer applications and requests.• To manage records of all customer interactions. Tunjukkan kurang