Nicholas Ryback CDM,CFPP

Experience

• 

  Healthcare Services Group, Inc

  Jul 2013 - now

  As a Senior Leader overseeing a team of 9 People Development Managers, I was responsible for managing and supporting 1,600 accounts and 20,000+ employees. I ensured compliance with national, state, and county regulations related to credentialing, enforcing these standards across the organization. I developed and implemented comprehensive training programs that significantly boosted employee productivity, morale, and retention. By collaborating with cross-functional teams, I aligned training initiatives with organizational goals, while optimizing departmental systems and workflows. Additionally, I led the selection of instructors, tested training technologies, and provided hands-on training through various channels such as workshops and conferences. Show less The People Development Manager collaborates closely with the Corporate Office, District Managers, Directors of Operations, and On-site Training Account Managers to enhance team performance through strategic planning, execution, and measurement of training initiatives. This role is responsible for recruiting talent, implementing training plans, and supporting new facility openings and training center certifications. Additionally, the People Development Manager plays a key role in the performance evaluation process and fosters a culture of engagement by leading, communicating, and encouraging team involvement. By seeking and providing feedback, recognizing achievements, and driving continuous improvement, this position ensures alignment with company goals and division-specific needs. Show less The Divisional Credential Coordinator (DCC) supports the People Development Director (PDD), People Development Managers (PDM), and Corporate Certification Coordinator (CCC) in managing the enrollment, progress, and certification of team members in required programs, including Certified Dietary Manager (CDM/CFPP) and other state-mandated certifications (e.g., food handler, food protection manager). The DCC coordinates with preceptors, ensures compliance with state and federal regulations, and monitors certification progress for both new hires and existing managers across the Dining and EVS business lines. This role is essential to maintaining regulatory compliance, supporting staff development, and ensuring managers are properly educated to deliver high-quality care and outcomes in the facilities. Show less The Dining Services Manager is responsible for overseeing the dining services program at a single site, ensuring compliance with Healthcare Services Group (HCSG) policies, procedures, and federal/state regulations. This role provides leadership, support, and guidance to meet food quality standards, inventory control, food safety, and customer service expectations. The manager maintains records of income, expenditures, supplies, and personnel, and reports to the HCSG District Manager. Additionally, the manager ensures sufficient supplies, conducts inventories, trains new employees, and serves as a liaison between facility staff, client managers, and administrators. The manager is responsible for training Managers-In-Training (MITs) and Registered Apprentices (RAPs), as well as performing essential functions in various dietary roles when needed. Training, quality control, and staff development to HCSG standards are key aspects of this role. Show less Provides service to all Regional operation sites concerned with organization and implementation of training programs. The Program would include but not limited to quality control, work measurement, housekeeping methods,and supervisory development. Manages training programs in line with Healthcare services group, Inc. policies and procedures and federal/state requirements. Provides training, leadership, support and guidance to ensure that housekeeping and laundry quality standards, inventory levels, safety guidelines and customer services expectations are met. Maintains accurate records of training and recruiting signed by participants. Ensures that all required in-services are provided and documented for each employee in area of responsibility. Is able to preform the job assignments of the light housekeeper, heavy housekeeper, laundry worker and personal clothing worker as needed for training and as necessary. Able to demonstrate proper payroll review, demonstrate how to write a proper Employee Warning Notices. Show less

  • Sr. People Development Manager

    Feb 2023 - now

  • People Development Manager

    Jul 2022 - Feb 2023

  • Divisional Crendential Cordinator

    Aug 2021 - Jul 2022

  • Training Manager

    Feb 2018 - Aug 2021

  • District Manager

    Jul 2013 - Feb 2018