Joshua Down

Experience

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  Bright House Networks

  Jan 2007 - Feb 2013

  Direct outside sales rep of business phone and internet services for Bright House Networks. Met or exceeded monthly sales goals through networking, territory management and a firm understanding of the sales process. Recipient the 2012 President's Club award for quota attainment for the year. Provided advanced support and troubleshooting for internet and phone customers, both residential and commercial through troubleshooting techniques and knowledge on network archetypes, phone systems and technical operation. Responsible for the installation and troubleshooting of both residential and commercial TV, Phone and Internet products for Bright House Networks. A strong focus on customer service and improving the customer experience through technical aptitude and quality of service.

  • Account Executive

    Aug 2011 - Feb 2013

  • Tier 3 Technician

    Jun 2010 - Aug 2011

  • Field Service Technician

    Jan 2007 - Jun 2010
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  Johnson Controls

  Feb 2013 - Sept 2013

  Line Service Technician

  Performed line maintenance on Johnson Controls corporate aircraft. Airframes included a Embraer ECJ-135 and a Challenger 300.

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  Duncan Aviation

  Sept 2013 - Nov 2020

  Avionics Technician

  As an Avionics Technician at Duncan Aviation, I was responsible for the inspection, troubleshooting, repair, and installation of avionics and electrical systems on a variety of business and general aviation aircraft. This role required a high level of technical expertise, adherence to regulatory standards, and a commitment to maintaining the highest level of safety and quality in all maintenance operations.Ensured all maintenance activities complied with FAA regulations, manufacturer guidelines, and Duncan Aviation’s internal quality standards. Maintained accurate records of work performed, including work orders, logbook entries, and inspection reports. Assisted in the completion of FAA Form 337 for major repairs and alterations.Worked closely with flight crews, engineers, and maintenance personnel to resolve complex avionics issues. Provided mentorship to junior technicians, assisting with hands-on training and sharing best practices in avionics troubleshooting and repair. Attended factory training courses and company-sponsored technical workshops to stay current with emerging avionics technologies.Assisted in customer interactions, providing technical explanations and recommendations for avionics maintenance and upgrades.Excellent problem-solving, teamwork, and communication skills in a high-paced aviation environment.This role required a combination of technical expertise, precision, and attention to detail, ensuring that all avionics work met or exceeded safety and performance standards. My experience at Duncan Aviation has strengthened my ability to work on a wide range of aircraft, adapt to evolving technologies, and deliver high-quality avionics maintenance solutions. Show less

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  ACI Jet

  Nov 2020 - now

  Project Manager

  As a Project Manager at ACI Jet, I was responsible for overseeing maintenance projects within the company’s FAR Part 145 Repair Station, ensuring that aircraft maintenance, inspections, and modifications were completed on time, within budget, and in compliance with FAA regulations and customer requirements. This role required a strong understanding of business aviation maintenance operations, excellent coordination between cross-functional teams, and a proactive approach to workflow optimization.Managed multiple aircraft maintenance projects, including heavy maintenance, scheduled inspections, avionics upgrades, and interior modifications. Developed and maintained project schedules, tracking progress from induction through delivery, while ensuring adherence to the work scope and budget.Coordinated with technicians, engineers, and department leads to ensure efficient allocation of resources and on-time task completion.Implemented Lean and Six Sigma principles to enhance efficiency and reduce project downtime.Developed and refined workflow processes, improving overall turnaround time and reducing labor overruns. Identified and addressed potential bottlenecks in maintenance operations, ensuring a seamless transition between departments.Acted as the primary point of contact for aircraft owners, operators, and fleet managers, providing regular project updates and technical explanations. Led pre-induction and post-maintenance meetings with customers to define work scope, manage expectations, and ensure high levels of satisfaction.Coordinated with vendors, suppliers, and subcontractors to ensure timely delivery of parts and services.In this role, I developed a strong ability to manage high-stakes aviation maintenance projects, collaborate with diverse stakeholders, and drive operational excellence within a fast-paced Part 145 Repair Station environment. Show less

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  WACO Aircraft Corp

  Jan 2022 - now

  Maintenance and Avionics Manager

  As the Maintenance and Avionics Manager at Centennial Aircraft Services, I oversee all aspects of aircraft maintenance, avionics installations, and regulatory compliance within the FAR Part 145 Repair Station. My role involves leading a team of skilled technicians, managing workflow efficiency, ensuring compliance with FAA regulations, and driving continuous improvement in service quality and operational performance.Oversee the execution of aircraft maintenance, inspections, avionics troubleshooting, and modifications for a diverse fleet, including all manner of piston aircraft. Ensure all maintenance and avionics work complies with FAA regulations, OEM guidelines, and industry best practices. Develop and implement maintenance schedules, ensuring aircraft are serviced efficiently to minimize downtime.Ensure compliance with FAR Part 145 Repair Station regulations, maintaining airworthiness and safety standards. Manage and oversee logbook entries, maintenance records, service bulletins, and FAA Form 337 approvals. Lead internal audits, FAA inspections, and quality assurance reviews, ensuring compliance with all regulatory requirements. Work closely with the Chief Inspector and Accountable Manager to maintain Repair Station certifications and ensure adherence to FAA policies.Directly supervise a team of A&P mechanics, avionics technicians, and support staff, ensuring high levels of performance and technical proficiency. Provide mentorship and technical training to enhance team knowledge in aircraft maintenance and avionics troubleshooting. Implement standard operating procedures (SOPs) to streamline maintenance workflows and improve efficiency.As Maintenance and Avionics Manager, I play a critical role in ensuring the safety, efficiency, and operational excellence of Centennial Aircraft Services. My leadership in regulatory compliance, team management, and avionics modernization continues to drive service excellence and business growth within the organization. Show less