Daniele Ferrero

Experience

• 

  Food & Beverage

  Oct 2012 - Oct 2013

  Working Holiday Visa in Australia

  - Chef/Sous chef/waiter- Willing worker on family business farms

• 

  Basicnet Spa

  Mar 2014 - May 2014

  Sales Assistant (Internship)

  - Sales and purchase assistant for licensees and suppliers- Back office (benchmark, margin analysis)

• 

  FCA Bank

  Nov 2014 - Oct 2016

  Sales and After Sales Specialist

  - Proposition of personal loans’ products- Assistance to customers for quotes/subscriptions/documents- Credit analysis

• 

  Stellantis

  Nov 2016 - now

  - New touchpoints and new features Project Manager- Data analysis steering strategic business decisions- Implementation of new surveys and methodologies- Business and technical requirements collation from stakeholders- Design and planning of new flows- UX/UATs validation - Coordination of markets/internal stakeholders/dealers to handle urgent inquiries- Autonomy on loyalty and pre-litigation budget - Highest priority customers' requests of assistance (Europe)- Pre-litigation claims from lawyers/consumers’ associations (Italy)- Direct phone/email contact with customers

  • Customer Experience Project Manager

    Dec 2022 - now

  • Customer Care Specialist

    Nov 2016 - Nov 2022