Daniele Ferrero

Daniele Ferrero

Working Holiday Visa in Australia

Followers of Daniele Ferrero653 followers
location of Daniele FerreroTurin, Piedmont, Italy

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  • Timeline

  • About me

    Customer Experience Project Manager | Data Analyst | New Surveys and Methodologies | UX/UATs | Platform Specialist | Customer Care

  • Education

    • Scientific High School

      2000 - 2005
      Diploma
    • Università degli Studi di Torino

      2005 - 2009
      Bachelor degree Modern Italian Literature 110/110 full marks and honours
    • Università degli Studi di Torino

      2009 - 2012
      Master degree Sciences of communication 110/110 full marks and honours
  • Experience

    • Food & Beverage

      Oct 2012 - Oct 2013
      Working Holiday Visa in Australia

      - Chef/Sous chef/waiter- Willing worker on family business farms

    • Basicnet Spa

      Mar 2014 - May 2014
      Sales Assistant (Internship)

      - Sales and purchase assistant for licensees and suppliers- Back office (benchmark, margin analysis)

    • FCA Bank

      Nov 2014 - Oct 2016
      Sales and After Sales Specialist

      - Proposition of personal loans’ products- Assistance to customers for quotes/subscriptions/documents- Credit analysis

    • Stellantis

      Nov 2016 - now

      - New touchpoints and new features Project Manager- Data analysis steering strategic business decisions- Implementation of new surveys and methodologies- Business and technical requirements collation from stakeholders- Design and planning of new flows- UX/UATs validation - Coordination of markets/internal stakeholders/dealers to handle urgent inquiries- Autonomy on loyalty and pre-litigation budget - Highest priority customers' requests of assistance (Europe)- Pre-litigation claims from lawyers/consumers’ associations (Italy)- Direct phone/email contact with customers

      • Customer Experience Project Manager

        Dec 2022 - now
      • Customer Care Specialist

        Nov 2016 - Nov 2022
  • Licenses & Certifications

    • Fastweb Digital IQ - livello Master

      Fastweb Digital Academy
      Jan 2019
      View certificate certificate
    • C1 English Certificate

      EF Education First
      Apr 2020
    • Customer Experience Manager

      24ORE Business School
      Feb 2023
      View certificate certificate