Alina B Rodriguez

Experience

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  UNITED AIRLINES

  Sept 1996 - May 2004

  Flight Operation Specialist/Administrative Assistant for the Ground Support Equipment Department

  Flight Operation SpecialistResponsibilities• Provide flight crews with dispatch releases, flight plan validations, weather briefing data, fuel loads and related amendments to this information• Managing flight manual revisions, staff scheduling, vacation bidding, budget preparation, and invoices• Assist Flight Crew with solving issues that could rise during the operationAccomplishments• Exceeded targets in delivery of information ensuring smooth running of operations• Errors and potentially expensive mistakes found early and quickly resolvedAdministrative Assistant for the Ground Support Equipment DepartmentResponsibilities• Support the Manager and the Customer Service Team • Process payroll and submit timesheets to the Payroll Department • Review invoices for accuracy and process for payment• Monitor financial budgets and prepare monthly accruals• Prepare and submit work orders to generate and create reports• Order office supplies for the department as requiredAccomplishments• Consistent accurate accruals for the month end financials Show less

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  HUMANA HEALTH CARE

  Mar 2005 - Jan 2018

  Insurance Agent

  Responsibilities• Answer and manage the testing calls from CMS (Center of Medicare and Medicaid) through Star Rating System of Medicare• Promote and sell different types of insurance policies to individuals or groups on behalf of the insurance company which involve life, prescriptions, dental and medical insurance• Assess client’s needs and requirements by taking appropriate details • Match clients to suitable insurance plan and customization options expertly to ensure client loyalty and satisfaction• Manage complaints and inquiries effectively• Calculate policy premiums using different techniques and products• Communicate with customers from all types of education and background effectively to ensure full comprehension of policies and payments • Process renewals and update recordsAccomplishments• Generated new leads from field activity resulting in new clients exceeding targets• Contributed to the increased score on the Star Rating System of Medicare Show less