Swaneeth Balan

Experience

• 

  Vodafone Essar Ltd

  Aug 2005 - Aug 2008

  Executive

  Taking care of the entire Prepaid Product configurationPrepaid promotion (Offers) configuration as per recommended by the marketing and implementation and upgrading the same time by time. Smooth co-ordination with the related departments and Operation handling for the entire prepaid system of Kerala circle.Creating work around applications for the promotion implementationConfiguration and maintaining of new VAS products and their surrounding applications for charging and assigning the services.Responsible for the Number Management system.(Kerala Circle)Recharge Coupon Management SystemCreating new recharge vouchers and handling the talk-time and Validity parameters. Timely generation of the recharge coupon secret code and uploading to the database and the monitoring the same.Taking care of the Customer complaints which have been escalated to IT dept.UAT and implementation testing for all the new proces Show less

• 

  Idea Cellular Ltd

  Aug 2008 - Apr 2011

  Senior Executive, Intelligent Network

  IN Activity ManagementVtopup Maintenance,Rule configurationLevel OpeningsCoordination for Coupon Pin GenerationVAS related activity coordinationMaintenance of various dumps from IN serverBack-up process on DumpsManual processing incase of system errorsPrepaid Application /Database MaintenanceDaily Call testing & verification of chargingRecharge Coupon ManagementDaily server health & space verificationVerification of daily cron jobs & resolves error if anyBackup of data done on regular basisResolving Customer complaints in timeDaily Dump verificationOffline Adjustments postingVoucher Database Management and timely generation of Voucher Show less

• 

  Nokia Siemens Networks

  Sept 2011 - Apr 2014

  FM Lead

  Leading a team which comprises of 10 man power of MS Team members for the RECC project for VodafoneAs a part of FM end-to-end responsible for operations and maintenance for On-Line charging under RECC projectComplete system monitoring/troubleshooting at applications, OS (Red hat 5) and hardware level.Leading, supporting and providing solution to PAN India RECC Alarm Monitoring team.Troubleshoot day to day issue related to applications.Analysis and provide solution to 2nd level escalation of consumer related complaints under SLA Show less

• 

  Flytxt

  Apr 2014 - May 2016

  Projects & Implementation -- Deputy Manager

  Responsibilities include but are not limited :• Project Initiation: Define and communicate Kick-off Meeting Agenda, Conduct walk through Sessions - Scope of Work, Project Deliverables List, Project Implementation Plan, Document Templates and Deployment Dependency Matrix, Identify SPoC's for various Touch Points / Network Elements, Discussion on Milestone List.• Project Implementation: Complete owner of Product deployment such as hardware installation, network touch points integration ( SMSC,IN, GMSC, HLR/VLR, USSD, OBD, BIB, MIS, Mediation etc.) etc. • Lead user requirement gathering sessions/meetings. Work closely with project Manager(s), subject matter experts and business users to facilitate those sessions.• Compliance with Flytxt PMO standards for ensuring Project Delivery Quality and follow standard Project Governance Model. • Completion of Project implementation and deliverables as per agreed scope, process and timelines• Perform Platform and Application Deployment, Configurations, Soft Launch and UAT.• Daily, Weekly & Monthly Project Progress Reports to be sent to External Stakeholders, PH, SDM, SDL, PMO• Complete Handover & Training requirements to OpCo IT/Marketing teams as part of project closure• Complete Handover requirements to Service Delivery Operations team in coordination with SDL, SDO and PH• Provide Product training to Customer as per the standard document and providing HLD and LLD documents. • Drive customer satisfaction at Flytxt customers through Marketing Consulting efforts.• Study new requirement from Customer and provide the solution document after consulting with Engineering and Product team. • Provide inputs to Flytxt product management and technology departments to evolve the product and technology to create increased impact at Flytxt customers.• Design and implement KPI reporting templates for Flytxt to report to its customers the impact delivered by Flytxt engagement. Show less

• 

  Vodafone

  Jun 2016 - Jan 2018

  Senior Manager - Implementations & Projects
• 

  Flytxt

  Jan 2018 - Jan 2022

  Manager - Projects & Solutions
• 

  Gadgeon Systems Inc.

  Jan 2022 - now

  • Senior Project Manager

    Apr 2023 - now

  • Project Manager

    Jan 2022 - now