Kaitlin Young

Experience

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  Tom Sawyer Camps

  Jun 2004 - Aug 2010

  Senior Counselor

  -Schedule daily activities for groups of children ages 3-14 -Facilitate games, songs and team building activities, as well as peer evaluations

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  Hosp, Gilbert, Bergsten, & Hough

  Dec 2007 - Jan 2008

  Clerical Internship

  -Assisted lawyers and paralegals with case preparation -Documented evidence and review case files before trial dates

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  Integrated Sports Marketing

  Feb 2010 - Jun 2011

  Intern

  -Organized activities related to the “Ralphs-Gatorade Kids Clinic” for 75 children participants-Coordinated On-Course promotional sales for the “Brees Dream Foundation"

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  PayLease, LLC

  Oct 2011 - Apr 2013

  Client Account Representative

  -Manage the training, marketing and utilization of over 400 clients using Salesforce-Sell marketing portfolios for a $5-25k per month to promote service use-Identify clients for account growth and product implementation through up-sell opportunities

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  Icon Media Direct

  Aug 2013 - Feb 2014

  Account Coordinator

  -Provide analysis on the effectiveness and profitability of TV and digital media campaigns-Synchronize with other departments and 3rd parties to order and maintain campaigns -Build audiences to determine possible market opportunities for testing

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  Connexity, Inc.

  Feb 2014 - May 2019

  -Retain 100% of accounts, 45-55 per quarter, while demonstrating consistent revenue growth-Manage individual campaign budgets and specific KPIs-Optimize campaigns to strategically grow revenue 115% quarter over quarter-Work across teams internally to notify external partners of client promotions and sales-Analyze campaign efficiency to ensure successful performance and target up-selling opportunities-Stay up to date on the competitive environment, seasonal trends and merchant businesses Show less

  • Account Manager, Sales and Account Management

    May 2015 - May 2019

  • Account Specialist

    Feb 2014 - Apr 2015
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  DoorDash

  May 2019 - Mar 2022

  Corporate Account Manager at DoorDash for Work

  -Owned relationship with 60+ corporate customers from onboarding through account lifetime-Grew accounts 110%+ through new product introduction and strategic upsell opportunities -Worked with cross functional players to grow accounts and rehab accounts at risk of churn-Conducted quarterly business review and source product feedback to inform engineering plans-Subject matter expert for all corporate gift card purchases and creator of support pipeline-Created and implemented process for customer on-boarding, support, and growth initiatives Show less

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  Sharebite

  Mar 2022 - May 2023

  Enablement Manager, Corporate Account Management

  -Analyzed client and end user engagement and activations in order to plan upsell opportunities-Created a dashboard to monitor sales pipeline, launch durations, and progress on team objectives-Prioritized and defined UI and backend issues and enhancements to improve the user experience-Coached the post sales team through process changes, sales sprints, and rightsizing discussions-Wrote, distributed, and analyzed surveys for 150 clients and over 15,000 specific end users-Established and ran a 2 week intensive new hire training program as well as ongoing team trainings-Built a knowledge base of process documentation for onboarding, lifecycle, and cross functional work-Designed and produced marketing collateral including admin guides, one-pagers, and launch guides Show less

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  HackerRank

  May 2024 - now

  Engagement Manager