Marija Radisa

Experience

• 

  Telenor Srbija

  Jan 2007 - Aug 2015

  - Responsible for quick, accurate and qualitative team performans - Organizing and leading team for providing 24/7 technical support (L2) for advanced mobile and fixed services (Blackberry, digital services, mobile and fixed data and voice, professional fixed voice solutions, asymmetric and symmetric internet and data VPN services, web hosting, mail hosting, domain registration, cloud services, remote monitoring and troubleshooting of business Customer Premises Equipment, gathering information on network faults and distribute it to CNOC etc.) - Organizing and leading complaints team and defining complaints process for all types of claim business and consumer- Organizing and leading team that monitors high usage activities, barring and suspensions process - Responsible for improving the performance of employees in the team- Responsible for complying defined SLAs and Regular reporting on KPIs- Set goals and measure progress of the team and build team spirit- Lead change and improvements on regular basis Show less

  • Advanced Customer Support Team Leader

    Apr 2013 - Aug 2015

  • Complaints Team Representative

    Apr 2009 - Apr 2013

  • Consumer Contact Centre Representative

    Jan 2007 - Apr 2009
• 

  NTH Group

  Sept 2015 - now

  Customer Care Training and Program Manager