Raymond P. Smith, FSO

Experience

• 

  ABM Industries

  Apr 2003 - Aug 2013

  District Operations Manager

  Managed large multi-million dollar contracts, including security professionals and 24/7 availability to 25 remote locations. Controlled payroll auditing, scheduling and overtime of personnel at client sites. Conducted investigations, including workplace violence and security incidents. Responsible for approximately 6,000 hours weekly of security contract coverage and assisted other peers with an additional 4,000 hours weekly. Accountable for 165 security professionals at 25 sites and supported peers with another 105 security professionals at 22 sites. Built client relations and mentored security personnel, supported Human Resources in both interviewing and hiring processes as well as assisting with current employees. Show less

• 

  Allied Universal

  Aug 2013 - Nov 2021

  Ensure contract compliance at all assigned locations. Identifies security issues and opportunities and recommends solutions to client’s corporate security team. Responds daily to critical incidents at client locations. Facilitate and provide in-depth client specific training to new on-site Allied Universal Managers. Develops relationships with both local and regional client contacts. Assists in the preparation and presentation of Quarterly Business Reviews. Identify client-specific Key Performance Indicators (KPI) and Allied Universal’s performance of these measurements to ensure acceptable results. Ensure all administrative and operational functions including payroll, billing, accounts receivable, scheduling are accurate, and issues are promptly resolved. Conducts in-depth audits and analysis of operational and financial controls relating to the account management. Manage and own the accounts receivable process. Mentor local AUS managers within the portfolio to establish a succession plan. Show less Accountable for day-to-day service and operation of a portfolio of assigned client sites, including client satisfaction, oversight of the employee experience, and coordination of needed support services to resolve problems and effectively manage the accounts. Set the direction, tone, and client specific plan for achieving agreed upon service level and meeting actionable expectations for delivering measured results to include both company overhead and customer annual budgets. Identified client and company specifics for KPIs and monitor these measurements to ensure acceptable monthly results. Ensured growth of business profitability through diligently managing the client and employee experience. Mentored Operations and Field to provide exceptional customer service. Provided timely responses and resolution to client and employee needs. Guaranteed the client sites were with highest quality security services to protect all assets, while fostering client peace of mind. Show less

  • National Accounts Portfolio Manager I

    Jun 2017 - Nov 2021

  • Client Manager

    Aug 2013 - Jun 2017
• 

  Star Protection Agency

  Sept 2021 - now

  • Responsible for management of account managers and site supervisors to include performance reviews, staffing, and other operational issues, including contract compliance.• Builds, improves, and maintains relationships with clients and employees, managing and developing staff, to include focus groups, coordinating support services, achieving financial goals, and providing quality customer service.• Collaborates with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement and financial growth.• Manages supervisor performance for the sites including appraising performance; administering reward and incentive programs; coaching and development initiatives.• Promotes positive employee relations through meeting and developing a rapport with internal & external customers, addressing concerns and resolving issues with executive leadership when needed.• Develops and manages specific action plans towards goal achievement, including establishment of sites and personnel quotas and/or goals.• Schedules and creates Quarterly Business Reviews with clients, discussing company (KPIs) key performance indicators to ensure goals are met and/or exceeded.• Partners with business development to create and expose new and existing opportunities and markets. Show less

  • Vice President Operations

    Jul 2024 - now

  • Director of Operations

    Oct 2022 - now

  • Senior Management

    Sept 2021 - Oct 2022