Ankit Malviya. MBA, ITIL®, CSM®

Experience

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  Atos Syntel

  Aug 2013 - May 2021

  • Improved SLA/OLA adherence to 99% by devising better KPIs and data analysis guidelines• Delivered a plan, in collaboration with stakeholders, to optimize infrastructure cost by 25%• Established strong protocols to meet client standards and deliverables

  • Consultant

    Dec 2017 - May 2021

  • Project Lead

    May 2015 - Dec 2017

  • Programmer

    Aug 2013 - Apr 2015
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  American Family Insurance

  Jun 2021 - Apr 2023

  Sr. Operations Lead

  • Reduced quoting time from 40 to 22 seconds through process and technological advanced operations, leading to 60% sales growth and improved business partners productivity• Crafted protocols and drafted strategy plan for onboarding five operating companies onto a unified architecture, resulting in $1M of cost savings to client• Delivered strong and sustainable gains by introducing multiple solutions, including sunset shift module, troubleshooting plan for production issues, post product launch analytics plan• Conducted data analysis using Python and SQL, enabling leadership to make strategic business decisions on competitive market positioning of new product as compared to competitor’s product Show less

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  Ameriprise Financial Services, LLC

  Apr 2023 - Aug 2023

  Operation engineer
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  Ecolab

  Jun 2024 - Aug 2024

  Finance- Graduate Intern