Renee Gonlag

Experience

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  McDonald's

  Jan 2011 - Feb 2015

  Team Member
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  Mantra Hospitality

  Oct 2015 - Jul 2019

  Food And Beverage Attendant

  • Demonstrated multitasking, organisation and attentiveness by maintaining consistent service amongst my tables, while answering calls, seating new guests, processing complex payments, and delivering room service, food and drinks in a busy restaurant. • Adjusted my customer service approach to meet individual customers’ needs by acquiring a detailed knowledge of the food and drinks menus to create a memorable and welcoming dining experience. • Provide a safe work and dining environment by maintaining knowledge of current food health and safety standards, hotel emergency procedures, and clearly communicating with kitchen staff regarding allergies and requirements. • Collaborated with all restaurant staff consistently throughout shifts to ensure smooth and efficient service. • Developed strong conflict resolution skills which helped return customer satisfaction and resulted in positive feedback.• Coordinated reserved seating and walk-in customers’ seating to ensure reliable service and readily available tables for booked customers. • Supervised staff and delegated tasks to maintain restaurant productivity and preparation for the following day. • Assisted the training of new staff by demonstrating tasks in a systemic way, referring to check-lists, procedures documents and online training modules to ensure comprehensive training instruction. Show less

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  Central Periodontics & Dental Implants

  Jan 2016 - Mar 2018

  Dental Receptionist/ Assistant

  • Experience in formal and empathetic letter writing.• Efficient use of email, calendar and scheduling software to confirm bookings and maintain current patient information. • Demonstrated initiative when left un-trained in certain tasks, such as filing procedures, • Used and continued to develop customer service skills to make patients feel welcome and comfortable. • Improved ability to multitask and perform tasks within strict deadlines as tool sterilisation often required completion in time for scheduled appointments. • In this small practice, I was often required to quickly move from reception to the assistance of the Periodontist in within a matter of seconds. • Provided information on insurance benefits and handled payment processes delicately and in collaboration with the periodontist to avoid customers experiencing financial distress. Show less

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  Australian National Botanic Gardens

  Feb 2018 - Feb 2023

  Education Ranger

  • Deliver curriculum-linked environmental education and interactive programs to engage age groups from pre-schoolers to adults. • Communicate with educators, teachers, and booking organisers to deliver on their expectations. • Adapt programs to suit the study or focus topic of the group. In addition to botany, this has included drawing on my knowledge of weather, fire and climate, soils, natural resource management, ecology, research methods, traditional land management, landscape hydrology, and community-based environmental management. • Collaborate with colleagues to ensure an inclusive and accessible learning experience for all students. • Supervise the duties of a team on shift to ensure an effective, safe, and consistent program delivery. • Provide training to new staff by demonstrating programs and co-presenting. • Other duties; creating program props and preparing materials; setting up and packing down classrooms and public areas, opening and locking-up, working alone after-hours and being prepared and able to do so. Show less

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  CSIRO

  Aug 2018 - Jul 2019

  Business and Infrustructure Officer, Receptionist

  Administrative and clerical tasks to assist the operation of stores and reception. Business improvement tasks to assist with operational requirements and learning goals for the Division. Tasks included;- Provided customer driven services within the CSIRO.- Developing and maintaining records of actions, transactions and invoicing, communications, stock-taking.- Managed a risk mitigation project and developed an effective standard operating procedures (SOP) document by engaging colleagues in collaborative discussions, researching policies, and solving process issues to produce a comprehensive resource. - Assisted in the research and writing for procurement of equipment to improve health, safety and efficiency at the Stores. - Worked with the Stores team to meet and manage KPIs and organisational objectives and help to foster a positive work environment.- Assisted the Diversity and Inclusion pathway for the CSIRO by writing a scoping document and action plan for the Business and Infrastructure Division to implement immersive experiences into their diversity learning pathways. Show less

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  Australian Government Department of Agriculture, Water and the Environment

  Jul 2019 - Nov 2021

  Assessment Officer

  Northern NSW, Environment Assessments• Administration of environmental impact assessments through the application of the EPBC Act and Regulations and implementation of relevant policies to promote sustainable development. • Developed an extensive understanding of the NSW EP&A Act 1979 and the Biodiversity Conservation Act 2016 and their requirements, and the NSW Planning Portal. • Experienced in assessing documents prepared for state and local government development applications and navigating the complexities of multi-jurisdictional legislative requirements. • Engaged regularly with local and state government to provide efficient bilateral approaches, consistent advice, and practical solutions to complex problems which ensured the protection of biodiversity.• Project management of multiple ongoing projects and operations improvement initiatives to achieve deliverables within competing deadlines. • Effectively communicated evidence-based recommendations, using current research on threatened species and communities. While also interpreting state and federal legislation, Recovery Plans and Conservation Advice, to facilitate legally robust decision making. • Engaged with project stakeholders through pre-referral meetings, ongoing project liaising, and biodiversity offset and management negotiations to achieve environmentally sustainable outcomes• Supervised and trained junior staff while, responding flexibly to team needs and setting priorities. • Undertook interviews, selection and onboarding processes including the procurement of new staff.• Administration of departmental processes including the preparation of Ministerial briefs, assessment documentation, cost recovery, Ministerial correspondence, senate estimates briefs, and Statement of Reasons.• Used initiative to lead the Branch’s participation in the Australian Network on Disability ‘Stepping Into Internship’ program and assisted in the planning, preparation, and supervising of new staff. Show less

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  Clean Energy Regulator

  Nov 2021 - now

  Senior Regulatory Officer

  Regulatory Officer, Savanna, Agriculture and Soils section, Emissions Reduction Fund Branch, Scheme Operations Division• Administration of the soil carbon methods in the Emissions Reduction Fund (under the Carbon Credits (Carbon Farming Initiative) Act 2011). • Detailed analysis and research of legislation and project data to inform decision making and solutions to complex issues.• Familiarity with and proficient use of software such as records management, and customer relationship management databases. • GIS analysis and other technical verification tasks.• Drafting written material, including briefs, guidance and correspondence.• Lead the development of SOPs and guidance material to improve business operations and ensure consistent performance and training.• Assessment of applications for eligibility and compliance of projects within the ERF in an accurate and timely manner.• Managing enquiries and relationships with stakeholders to build common understandings and ensure compliance. Show less