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Rebecca Smith

Rebecca Smith

Computer Lab

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location of Rebecca SmithJohnstown, Colorado, United States

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  • Timeline

  • About me

    Director, Process Improvement at TTEC

  • Education

    • American InterContinental University

      2005 - 2006
      MBA

    • Colorado Christian University

      1995 - 1999
      Bachelor of Science (B.S.)

  • Experience

    • Colorado Christian University

      Jan 1996 - Jan 1999
      Computer Lab

    • Merrill Lynch

      Jan 2001 - Jan 2004
      Senior Specialist - Call Center

    • Merrill Lynch

      Mar 2004 - Jun 2006
      Six Sigma Black Belt

    • Genesis 10 Corporation

      Aug 2006 - Sept 2008
      Project Consultant, Six Sigma Black Belt at TIAA-CREF

    • Empower Retirement

      Sept 2008 - Aug 2018

      • Six Sigma Black Belt, Consultant Operations & Quality Assurance

        Mar 2017 - Aug 2018

      • Senior Business Process Analyst

        Sept 2008 - Mar 2017

    • Self-Employed

      Aug 2018 - Oct 2018
      Six Sigma Black Belt

    • TTEC

      Oct 2018 - now

      • Principal Senior Project Manager

        Aug 2022 - now

      • Director, Process Improvement

        May 2021 - Sept 2022

      • Consultant, Process Improvement

        Oct 2018 - May 2021

  • Licenses & Certifications

    • Business Process Modeling and Notation Master Class

      BPMessentials
      Aug 2014

    • Business Process Modeling and Notation Basics

      BPMessentials
      Apr 2010

    • Six Sigma Black Belt

      Merrill Lynch
      Apr 2004

    • Six Sigma Green Belt

      Merrill Lynch
      Apr 2003

    • Cloud Digital Leader

      Google
      Jan 2025

    • Generative AI Leader Certification

      Google
      Oct 2025
      View certificate certificate