Amit Sharma

Experience

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  Org Informatics Ltd.

  Jun 2004 - Jun 2006

  Sr.Network Engineer

  Plat forms Win 2k Administration, LAN and WAN Management and working with Switches and Cisco routers.

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  Elite Business Macgine Pvt. Ltd.

  Jun 2006 - Jan 2009

  Customer Services Manager

  Handling various types of technical issues of HP Customer.

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  Platina Software Pvt. Ltd.

  Feb 2009 - May 2011

  Team Lead

  Team Lead/ System Administrator

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  Trinity Services

  May 2011 - Aug 2012

  System Administrator
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  Columbia Asia Hospitals Pvt. Ltd.

  Aug 2012 - Aug 2017

  Team Lead - IT

  • Led Enterprise Infrastructure support entailing regular DR Drills, Managing Office 365, WAN & LAN Management, Upgrades & Maintenance, Wi-Fi, Wireless Controllers & Security, Network Audit & Reporting, Load Balancers & Redundancy, provisioning & reporting Internet Bandwidth, Technology POCs, Negotiations & Sourcing and Reports & Reviews• Maintained & upgraded enterprise infrastructure & network including Vendor Management and IT Sourcing• Facilitated: o Maintenance, support & operations of IT Infrastructure, core network and data centre functions o Support & administration of servers (HP Blade 460c, Dell PowerEdge 2950 & R720)o Windows Server 2008 Cluster, SQL 2012 Cluster, Microsoft Active Directory, DNS, DHCP and GPOo Installation & Administration of Microsoft 2008 Server and Windows 2008 domain o Server backups and restoration using Symantec Backup Exec 11do Support and administration of Citrix Presentation Server 4.5 Advanced Editiono Daily, Weekly & Monthly MIS Reports and other IMP Reports to manage all IT Teamso Antivirus Server (Symantec Endpoint Protection 12.1)• Managed IT Infrastructure for various roll outs nationally as well as internationally through outsourced IT team• Ensured management & maintenance of DC & DR Servers, Backup, Storage, Core Security, Firewalls and so on • Collaborated with Internal Compliance Team for maintaining security & statutory compliances related to IT • Formulated IT Budgets and interacted with Business & Functional Heads for vendor empanelment, bill payment and tracking & call escalation• Supervised network administration of layer2/3 switches (D-Link/HP), addition & deletion of VLAN port membership, configuration of redundant trunk ports and backup of NVRAM configuration• Maintained Juniper Firewall SSG320M; designed & implemented policies for internet category/URL filtering on firewall; added routes on firewall for MPLS links with other sites across India Show less

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  Shanti Mukand Hospital

  Sept 2017 - Jan 2019

  Sr. Manager IT

  • Implementing plans for systems & technology solutions for products; extending ITIL service support in incident, problem, change, release and configuration management • Installing & configuring various systems, servers and network as per organizational requirements, governed by communication protocols; designing backup strategy & ensuring scheduled / unscheduled backups as per backup plan• Monitoring regular backup of server / database information and planning efficient storage• Planning & designing servers for backup & recovery of database information; restoring database in case of crash/ emergencies and maintaining high network availability • Managing networking & database administration along with implementation, operations and support functions • Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems to achieve maximum network uptime.• Supervising ITIL Process including Asset Management, Service Level Management, Issues Management, Configuration Management, Risk Management, Scope Change Management, Communications Management, and Release Level Management. Show less

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  Al Maha Foods International Pvt Ltd

  Jan 2019 - Jul 2021

  Manager IT

  • Manage information technology and computer systems• Plan, organize, control, and evaluate IT and electronic data operations• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance• Implement and coordinate systems, policies, and procedures• Maintain security of data, network access, and backup systems• Act in alignment with user needs and system functionality to contribute to organizational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures• Network security, Cyberoam Firewall maintenance• Project for Service Support & Administration of including Servers, Network, high end Engineering software as well as and Vendor coordination for WAN connectivity of their PAN offices.• Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform.• Renewal of AMC, FMS, and Licenses, procurement of IT assets, Modification and up gradation in IT infrastructure, IT hardware and software related etc.• Asset Management Services etc. Show less

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  VKC Nuts Pvt Ltd

  Aug 2021 - now

  General Manager Information Technology

  • Providing an escalation point for when service levels are missed or at risk and coordinating resolution of issues with infrastructure, change, and support teams• Working with other business heads and external partner teams to define, document, analyze and prioritize existing and emerging business requirements• Working on the projects/improvements/deliverables needed to implement technology, processes, or services to meet business requirements including the documentation, testing, and implementation• Tracking of different milestones and highlighting potential issues that may impact overall delivery.• Creation of relevant SOPs, Procedure Manuals, and regularly updating them based on current technical updates.• Raising of Incidents and tracking them till closure for technical issues faced.• Carrying out IT security risk and threat analysis on regular basis to prepare plans to counter the deviations. Implementation of corrective & preventive actions to avoid recurrence.• Designing and developing KRIs & KPIs to track performance considering the current requirements.• Managing, upgrading, maintaining IT infrastructure and computer systems• Plan, organize, control, and evaluate IT and electronic data operations• Manage IT staff by recruiting, training, and coaching, communicating job expectations, and appraising their performance• Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform.• Asset Management Services and renewal of AMC, FMS, and Licenses, procurement of IT assets, Modification and up gradation in IT infrastructure• Implementing plans for systems & technology solutions for products; extending ITIL service support in the incident, problem, change, release, and configuration management• Planning & designing servers for backup & recovery of database information; restoring a database in case of crash/ emergencies and maintaining high network availability. Show less