Marilyn Doce Furphy

Experience

• 

  T-Mobile

  May 2012 - Apr 2014

  Subject Matter Expert
• 

  Telstra

  Jan 2014 - Jul 2024

  As the Sales Capability Lead at Telstra’s Global Contact Centre, I am dedicated to transforming our sales approach through the development of sales conversation frameworks and coaching methodologies among Centre Managers.My role centers on empowering our sales teams and managers to excel in a competitive environment and deliver exceptional customer experiences.Key highlights include:Framework Development: Designing and implementing a new sales framework that aligns with business goals and enhances overall performance.Coaching & Training: Creating impactful sales coaching tools and programs that equip managers and agents with the skills needed to thrive.Performance Optimization: Collaborating with stakeholders to analyze sales metrics and drive continuous improvement across the team.I am passionate about fostering a culture of learning and growth, ensuring our sales teams are not just meeting targets but exceeding expectations. Show less

  • Senior Delivery Lead

    Mar 2021 - Jul 2024

  • Go To Market & Delivery Lead

    Mar 2019 - Aug 2022

  • Sales Capability Lead

    Jan 2016 - Mar 2019

  • Sales Coach

    Mar 2015 - Apr 2016

  • Inbound Sales Specialist

    Jan 2014 - Mar 2015
• 

  AGL

  Jul 2024 - now

  Delivery Manager

  With a focus on delivering products and offers, I leverage agile methodologies to bridge the gap between technical teams, marketing and customer operations. I influence and collaborate closely with cross-functional teams to prioritize features and manage the product lifecycle from conception to launch.