Iqbal Khalid

Experience

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  Breezecom

  Aug 2007 - Aug 2009

  Team Lead Network Operation center

  • NGN & Protocol level troubleshooting of VOIP traffic such as SIP & H323• Rerating of routes, rates and regions• Technical analysis of disputed invoices from carriers and support with the solution • Documentation & technical guide for junior Engineers• Designing & implementation of VoIP solutions/projects based on customer's requirement • Installing & configuring voice enabled Gateways/Gatekeepers• Circuit/Packet switching system trouble shooting & maintenance• QoS implementation based on network's requirements• Voice Switching network support & supervision• Assistance in preparing technical design documents & upgrade/cutover procedures• Technical guidance to new staff & customer's representatives• Softswitch support & maintenance Show less

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  DTMF Networks SDN Bhd

  Mar 2010 - Mar 2012

  Assistant Manager Network Operation Centre

  • Responsible for managing and operating NOC department.• Handling different ongoing projects based on Asterisk,Free switch,Dialers,DID mapping etc• Leading the Network Operations Center (NOC) & NGN department comprises of 18 engineers• Leading the team responsible for TDM(SS7) POP planning, deployment & support• High level debugging & troubleshooting of SIP/H323 signaling & media traces• ARM alarm configuration over 150 carriers of Genband (Nextone) and their management• SIP / H323 traces analysis and signaling level troubleshooting• VOIP gateways installation & implementation• Intensive routing of voice carriers over Nextone and managing LCR based on requirements.• Retail platform maintenance over VPS & Pactolus and providing support to Re-sellers.• Configuration of Retail Call shops & Agents, their product offerings & services• Maintaining over 20000 PC2phone and other clients over VPS & Pactolus.• Research & input on Custom Softphone development with & without VPN support • Deployment of SIP client products on the Symbian/Android/Iphone enabled cellphones• Customized products development on Asterisk for IPPBX, wholesale platform and IN platform Show less

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  Junctionz LIMITED

  Apr 2012 - Jan 2017

  Sr Next Generation Network Engineer/ Team Lead

  • Development & implementation of Next Generation Network (NGN) in VoIP scenario.• Responsible for SIP & H.323 interconnection with several operator across the world GK-GK,GK-GW scenario design and implementation.• Directly heading the Voice Technical/Network Operations/NGN team which is operational on 24x7 basis.• Establishing and maintaining smooth flow of digital/voice traffic.• Voice traffic bandwidth monitoring and management.• SIP call control & flow call signaling and trouble shooting in real time digital transmission.• Ensuring that processes are aligned to achieve committed SLAs & KPIs.• Defining SOP’s for the Engineering teams in order to streamline the work flow & coordination.• Vendors contract's management & coordination with them for installing/maintaining equipment's & planning for routine system upgrades. Show less

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  Dancom Pakistan

  Jan 2017 - now

  Manager Network Operations

  • Accountable for Operation & Support for, multi vendor SMSC and VOIP Platform • Requirements gathering and communication to stakeholders.• Daily, weekly and monthly sharing of reports with internal/external stakeholders • Handling Techno-Commercial Support, resource planning, management and optimization as well as risk assessment and mitigation.• Determining and coordinating for the optimum utilization of shared resources for the overall benefit of the project(s).• Successfully manage vendor issues and escalations.• Ensuring Process adherence and Quality Standards in the overall execution of the project• Immediate understanding and closure of the requirements to ensure customer satisfaction• Ensure appropriate communication among team members and with key stakeholders.• System backup, health checks. Regular system load monitoring to keep the system performance at the best.• Preparing checklist of the docs and escalation matrix required.• Performing various activities and troubleshooting procedures for different products. • Analysis of report and providing the inputs to the other team to efficiently utilize the different nodes or if there is requirement of new node in the network.• Provisioning, configuring and Routing of technical Interconnect based on SIP, H.323, SMPP, HTTP and SIGTRAN.• Trace Analyzing for troubleshooting Interconnect ad quality issues based on –SIP/H.323 SMPP Trace, SS7 Trace and logs.• Working on Linux and MYSQL database.• VPN Configuration, Tunnel configurations, IPSEC, SS7, SCCP.• Updating patches for SMSC and Softswitches.• Accounts configuration for clients and suppliers.• Working on tickets and coordination with client and supplier.• Working with billing team in case of any disputed related to billing. Show less