Pim De Groot

Experience

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  KPN

  Jul 1996 - Jan 2010

  • Driving the Multiplay Operations Center (MOC), MOC handles all second line customer care activities for the multiplay services of consumers• Managing 1.500 employees with two management levels.• Integration of ADSL organization, 2nd line customer care organization for multiplay and Customer Care Organization of two Internet Service Providers into the MOC. Result: one unique process• Within 1,5 year reduced process errors and significant improved quality. Result: Reduction of the number of employees to a third (1.500 →500 fte) Show less

  • Program/Sourcing Director

    Nov 2007 - Jan 2010

  • Manager Multiplay Operation Center

    Nov 2005 - Nov 2007

  • Manager Consultancy

    Feb 2005 - Dec 2005

  • Senior Operationeel Manager

    May 2003 - Feb 2005

  • Key Account Manager

    Dec 1999 - May 2003

  • Sales consultant

    Sept 1998 - Dec 1999

  • Project Manager

    Jul 1996 - Sept 1998
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  Getronics

  Jan 2010 - Sept 2011

  Sales Director Utilities, Telecommunications, IT, Utilities, SmartMetering, Smartgrid and bigdata

  • Managing the utilities sales team. This team sells cross portfolio services (Cloud, Housing/Hosting, Storage, LAN, WAN, Security and Workspace) to energy companies, installation companies and energy grid operators• Responsible for the strategic sales planning of the Utility sector, forecasting & pipeline management, building of customer relationships up to board level, creating new business, leverage of internal and external partners, solution selling, people management and coaching• Analyze and execute major improvement programs for Enexis and Essent• Margin and EBITDA responsibility for the utilities sector Show less

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  KPN

  Sept 2011 - Feb 2020

  Driving the implementation of several business transformation programs for KPN Sales Business Market to improve the sales productivity (cost of sales) and effectiveness (Hit/Win rate). Result: reduction of the cost of sales with 25% in three years. Important responsibilities were:• Go-to-market strategy and multi-channel approach development• Account segmentation, territory management and target setting• Sales process improvements, product development, implementation of sales CRM (Salesforce, Einstein Analytics, and others), sales enablement tools and sales capability building• Stakeholder management towards Board, Workers Council and employees• Design of organization layout Show less • Managing the utilities sales team. This team sells cross portfolio services (SaaS, Cloud, Housing/Hosting, Storage, LAN, WAN, Security and Workspace) to energy companies, installation companies and energy grid operators• Responsible for the strategic sales planning of the Utility sector, forecasting & pipeline management, building of customer relationships up to board level, creating new business, leverage of internal and external partners, solution selling, people management and coaching• Relationship management at board level• Participation in various customer specific applications and big data projects to support the energy transition• Responsible for improving customer satisfaction and quality of service for my customers• Driving the roll out of a private mobile communications network for smart metering for grid operators Alliander and Stedin Show less

  • Program Director Sales Excellence

    Aug 2016 - Feb 2020

  • Sales Director Utilities, Telecommunications, IT, Utilities, SmartMetering, Smartgrid and bigdata

    Sept 2011 - Aug 2016
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  CGI

  Sept 2020 - Dec 2021

  Opportunity Pursuit Lead

  Responsible for the pursuit of large cloud and IT infrastructure opportunities for CGI Global Technologies.• Create leads for relevant opportunities• Lead the sales activities towards the Client regarding the opportunities. • Relationship management with the key decision makers within the client organization. • Accountable for the delivery of the Proposals, the engineered solution and related pricing in its totality.• Leading the Opportunity Pursuit Teams on a day-to-day basis.• Direct the Bid team on strategy, format and style for the interactions with the client. Show less

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  CGI Nederland

  Nov 2021 - Dec 2022

  Director Consulting Services

  Responsible for the success of our clients by leading a team of business and consultancy professionals at our clients. With my team we support clients in a rapidly changing energy market and challenges of water management. The energy transition and the climate changes that have impact on water management enforces our clients to make the journey of digital transformation. Our team guides clients during this complex journey with tangible advises, solutions, SaaS solutions and (managed) services in the field of GEO-ICT, Asset Data Management, Way of Working, Agile DevOps and UX/Design Thinking.Responsibilities; Sales, Business development, Consultancy, Recruitment, Coaching and People management Show less

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  Salesforce

  Jan 2023 - Sept 2023

  Regional Sales Director

  • Managing the Salesforce Service Cloud (Customer Service Solutions) sales team for Financial Services, Communications, Media and HLS. • Responsible for the strategic sales planning, forecasting & pipeline management, deal closing, building of customer relationships up to board level, creating new business, leverage of internal and external partners, solution selling, people management and coaching• Relationship management at board level• Responsible for improving customer satisfaction and quality of service for my customersDue to a worldwide company restructuring of Salesforce my employment ended at Salesforce. (last in, first out) Show less

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  Nextview Consulting

  Sept 2023 - Jun 2024

  Senior sales executive

  • Responsible for the strategic sales planning, forecasting & pipeline management, deal closing, building of customer relationships up to board level, creating new business, leverage of internal and external partners, solution selling, people management and coaching• Relationship management at board level• Responsible for improving customer satisfaction and quality of service for my customers

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  Solvinity

  Jun 2024 - now

  Program Manager