
Ramy Elfeky
Customer Service Representative

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About me
Content manager at Informa Markets
Education

Ecole de Management de Normandie
2015 - 2016Master's degree International Events ManagementGraduate of the International Events Management Master's program.Dissertation Subject: How to use the design elements in an event in order to enhance the consumers experience

Arab Academy for Science, Technology and Maritime Transport
2008 - 2012Bachelor of Business Administration (B.B.A.) Marketing 3.1Activities and Societies: AIESEC
Experience

Arab Bank
Oct 2012 - Mar 2013Customer Service RepresentativeManage Customer's accounts and respond to their needs and requests, handle their accounts and problems.Sell bank's products (Credit cards, loans) and achieve monthly sales target

Cigalah Group
Jun 2013 - Jun 2015Sales RepresentativeAchieve monthly sales targetCollect debt monthly from clientsMaintain steady relationships with clients (Purchaser'sand accountants in Hospitals and pharmacies)Ensure product availability in all retail stores (Pharmacies)Acquire new clients

LH Forum
Jan 2016 - Feb 2016Junior Event Consultant
Coach Evénements
Jul 2016 - Jan 2017Assistant Chargé de ProjetsAnalyse client's demand, find adequate service / material providers andrespond adequately to clients' bids and tendersHandle several projects while coordinating with the team on various tasksand ensure the smooth running of the eventAmongst Events realized :10th annual conference for Daniel Moquet, held in Prague December 2016for 280 persons (Budget 250 K € )16 training seminars for a service provider, around France, for average 10persons . (Budget 1 500 € / seminar ) Show less

Egyptian Marketing Company
May 2017 - Mar 2018Account ExecutiveEstablish a brief with the customer and determine the objectives of themarketing campaign of his productCreate the action plan and create the necessary marketing material(Flyers, billboards ...)Acquire and coordinate all the necessary elements of the marketingcampaign (personnel, vehicles, permits from different places andgovernment entities, gifts, etc.Find new customers and sell the company's products (booths, stands,vehicles, giveaways...)

Pfizer
Apr 2018 - Sept 2019Meetings & Events CoordinatorFind suitable venues for conferences, coordinate logistics and follow up on internal events and budgets approval, close budgets and invoices.Responsible for an entire business unit 's events in Egypt, Lebanon, & IraqAbout 20-30 events a month (conferences, congresses & international meetings

Informa Markets
Oct 2019 - Mar 2024Over the past 3 years, working alongside the exhibitions' director, we have successfully implemented and grown educational conferences during B2B exhibitions taking place in Egypt. We have had a focus on developing content, to enhance the conferences and all educational features during the shows. Through educational features since 2019 we have been able to achieve the following :- Increasing significantly the African participation in our shows (Delegates and partners)- Implementing intra country round table discussion with officials to discuss the potential trade opportunities- Launching new conferences during the exhibitions besides the original ones- On average 15-20% of the shows visitors pass by an educational feature onsite- Launched online content library Show less
Content Manager
Jan 2023 - Mar 2024Conference Producer
Oct 2019 - Jan 2023

Tahaluf
Mar 2024 - nowSenior Conference Producer
Licenses & Certifications

Master's Degree
Ecole de Management de Normandie
Volunteer Experience
Events organizing committee member and leader
Issued by AIESEC Egypt on Oct 2008
Associated with Ramy Elfeky
Languages
- enEnglish
- frFrench
- arArabic
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