Ramy Elfeky

Ramy Elfeky

Customer Service Representative

Followers of Ramy Elfeky1000 followers
location of Ramy ElfekyCairo, Egypt

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  • Timeline

  • About me

    Content manager at Informa Markets

  • Education

    • Ecole de Management de Normandie

      2015 - 2016
      Master's degree International Events Management

      Graduate of the International Events Management Master's program.Dissertation Subject: How to use the design elements in an event in order to enhance the consumers experience

    • Arab Academy for Science, Technology and Maritime Transport

      2008 - 2012
      Bachelor of Business Administration (B.B.A.) Marketing 3.1

      Activities and Societies: AIESEC

  • Experience

    • Arab Bank

      Oct 2012 - Mar 2013
      Customer Service Representative

      Manage Customer's accounts and respond to their needs and requests, handle their accounts and problems.Sell bank's products (Credit cards, loans) and achieve monthly sales target

    • Cigalah Group

      Jun 2013 - Jun 2015
      Sales Representative

      Achieve monthly sales targetCollect debt monthly from clientsMaintain steady relationships with clients (Purchaser'sand accountants in Hospitals and pharmacies)Ensure product availability in all retail stores (Pharmacies)Acquire new clients

    • LH Forum

      Jan 2016 - Feb 2016
      Junior Event Consultant
    • Coach Evénements

      Jul 2016 - Jan 2017
      Assistant Chargé de Projets

      Analyse client's demand, find adequate service / material providers andrespond adequately to clients' bids and tendersHandle several projects while coordinating with the team on various tasksand ensure the smooth running of the eventAmongst Events realized :10th annual conference for Daniel Moquet, held in Prague December 2016for 280 persons (Budget 250 K € )16 training seminars for a service provider, around France, for average 10persons . (Budget 1 500 € / seminar ) Show less

    • Egyptian Marketing Company

      May 2017 - Mar 2018
      Account Executive

      Establish a brief with the customer and determine the objectives of themarketing campaign of his productCreate the action plan and create the necessary marketing material(Flyers, billboards ...)Acquire and coordinate all the necessary elements of the marketingcampaign (personnel, vehicles, permits from different places andgovernment entities, gifts, etc.Find new customers and sell the company's products (booths, stands,vehicles, giveaways...)

    • Pfizer

      Apr 2018 - Sept 2019
      Meetings & Events Coordinator

      Find suitable venues for conferences, coordinate logistics and follow up on internal events and budgets approval, close budgets and invoices.Responsible for an entire business unit 's events in Egypt, Lebanon, & IraqAbout 20-30 events a month (conferences, congresses & international meetings

    • Informa Markets

      Oct 2019 - Mar 2024

      Over the past 3 years, working alongside the exhibitions' director, we have successfully implemented and grown educational conferences during B2B exhibitions taking place in Egypt. We have had a focus on developing content, to enhance the conferences and all educational features during the shows. Through educational features since 2019 we have been able to achieve the following :- Increasing significantly the African participation in our shows (Delegates and partners)- Implementing intra country round table discussion with officials to discuss the potential trade opportunities- Launching new conferences during the exhibitions besides the original ones- On average 15-20% of the shows visitors pass by an educational feature onsite- Launched online content library Show less

      • Content Manager

        Jan 2023 - Mar 2024
      • Conference Producer

        Oct 2019 - Jan 2023
    • Tahaluf

      Mar 2024 - now
      Senior Conference Producer
  • Licenses & Certifications

    • Master's Degree

      Ecole de Management de Normandie
  • Volunteer Experience

    • Events organizing committee member and leader

      Issued by AIESEC Egypt on Oct 2008
      AIESEC EgyptAssociated with Ramy Elfeky