
Dr. Yashprit Singh
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About me
Corporate Quality Manager - Gleneagles Hospitals
Education

ACADEMY OF HOSPITAL ADMINISTRATION
2014 - 2014CERTIFICATION Post graduate in quality management & accreditation of healthcare organization A
SBSPGI OF BIOMEDICAL SCIENCES & RESEARCH
2003 - 2008Bachelor's Degree BACHELOR OF PHYSIOTHERAPY a
Jamia Hamdard
2010 - 2012Master of Business Administration (M.B.A.) Hospital and Health Care Facilities Administration/Management A
Experience

Apollo Hospitals
Dec 2007 - Jun 2008Student Internship• Achieved service overtime of 180 hours during internship at Apollo Hospitals, Bangalore in Orthopedics, Neurology,Cardiothoracic and Cardiopulmonary, General Medicine and Burns, Gynecology, Surgical ICU’s/Cardiac ICU’s/MedicalICU’s and OPD departments• Successfully handled administration of OPD department of Apollo Hospitals, Bangalore during leave of staff

Apex Beat Heart Care Centre, Mumbai
Jul 2008 - Apr 2010Clinical Head, Sr Physiotherapist• Clinical Head of the cardiac rehabilitation center• Successfully designed the patient treatment protocol• Handled almost 200 patients in first three months who did not wanted any cardiac surgery.Guided the patients and helped them to built endurance capacity through cardiac exercises• Achieved 60% Patient Conversion Rate• Single handedly lead the establishment from a firm beginning and built cohesive teams

Saifee Hospital, Mumbai
Dec 2011 - Jan 2012Volunteer WorkPROJECT: “The study of planning of a cardiac rehabilitation unit”• Study regarding the project planning of setting up a new cardiac rehabilitation unit• Comparison with cardiac departments of other hospitals regarding its scope of services and describe the structure of Cardiac Rehabilitation programs in terms of the Phases.• Framed job responsibilities and role of all the staff and formulated Standard Operating Procedures.• Framed documentation which included in Policy & Procedures manuals and patient chart forms Show less

Fortis Healthcare
Apr 2013 - Apr 2014Centre Manager• Successfully implemented daily operations meetings to ensure quality & profitability standards are met.• Successfully convinced clients to achieve conversion ratio from 43% to 75% (Out Patient Department) and from 70% to 90% (Internal Patient Department)• Achieved 184% rise in monthly turnaround by individual contribution towards services in thecapacity of center manager• Successfully created Standard Operating Procedures in line with Policies and Procedures as per NABH Guidelines.• Imparted training to all the staff for Infection Control during Sparkle Activities• Appreciated for voluntary efforts for NABH Reaccrediation Show less

Bansal Blood Bank & Transfusion Services
May 2014 - May 2015Quality Manager•Operations, facilitating and coordinating activities related to day to day operations •Responsible for relationship building with other Hospitals and key stake holders •Responsible for creating Management reports •To coordinate the training & education of all the employees about quality standards (NABH) •To develop departmental & common processes for the organization •To check the daily control and calibration data in all the sections of lab and Data analysis for continual improvement. •To ensure that the lab Quality Management system is fully implemented and documented •To continually familiarize the lab staff with laboratory operating and quality assurance/quality control procedures along with quality system regulations and standards in order to effectively perform laboratory quality assurance functions. •To motivate and train staff in a positive, professional, success oriented manner to continuously improve the quality of the labs services and to meet or exceed the expectations of the patients/consultants Show less

Shalby Limited
May 2015 - Aug 20171. Daily round to ensure all quality parameters are in place 2. To check quality indicator data for all departments 3. Training for national accreditation board for hospitals and health care provider, fire, patients rights and responsibilities, international patient safety goal, 5S, hand hygiene, grievance handling policy 4. Committee meetings 5. Death review meeting 6. Safety round 7. Medical record audit 8. Documentation for all departments 9. Incident reporting 10. Patient first for vulnerable patients 11. Six Sigma Projects Implementation 12. patient satisfaction analysisAccomplishments 1. Gap analysis for National accreditation board for hospitals and health care provider 2. Documentation for all departments 3. Implementation of quality indicators for all departments 4. Formulation of committees 5. To conduct death review meeting on monthly basis 6. Implementation of new format for inpatient department 7. Medical record audit both open file audit and close file audit 8. Failure mode effect analysis for billing and discharge process 9. Improve the service quality of housekeeping 10. Training for all departments Show less
Deputy Medical Superintendent
May 2015 - Aug 2017Quality Manager
May 2015 - Nov 2016

HealthCare Global
Oct 2017 - Feb 2020Medical AdministratorReviewing the work processes of consultants, Quality, Technical, Paramedical staff in hospital.Prepare SOP and Manuals , initiation in QIP across clinical and non clinical depts. Experienced in process/ system/risk based internal audits of various functionality within the hospital. Active member of infection control, quality improvements and Clinical Audits . Designed clinical KPI for complete medical team.

Shalby Limited
Jul 2020 - Feb 2021Head Medical Administration
Gleneagles Hospitals, India
Jan 2022 - nowQuality Manager - Corporate
Licenses & Certifications

POI NABH internal Assessor
Quality Council of IndiaJan 2015
AACI Internal Surveyor Training
AACI AmericaApr 2024
QMS Internal Auditor Training Course ISO 9001:2015
BSIMay 2021
Certified in Basic hospital infection program CAHO
CAHO- Consortium of Accredited Health care OrganisationJan 2019
Lean Six Sigma Green Belt Certification
Indian Statistical Institute, Pune Chapter
ISQUA fellowship Program- Quality Improvement and Patient Safety
ISQua.webp)
Continual Quality Improvement: Tools & Techniques
Quality Council of India(QCI)Nov 2020.webp)
POI NABH 5th edition
Quality Council of India(QCI)Sept 2020
Volunteer Experience
Project Work
Issued by Saifee Hospital , Mumbai on Dec 2011
Associated with Dr. Yashprit Singh
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