Mohammed Gabre

Experience

• 

  King Products and Solutions Inc.

  Feb 1997 - Jan 1998

  System Software Developer

  • Developed various Multimedia KIOSK directory applications for buildings• Developed several telephony applications using TAPI and PIKA SDKs for telephone dialing, call progress monitoring, billing, extension dialing, and voice mail

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  Manulife Financial

  May 1998 - May 2000

  Sr. Systems Designer

  • Developed two valuation systems, for LIFE and A&H insurance policies. The applications calculated policy reserves, analyzed earnings, and created accounting transactions to update the corporate financial system• Developed an accounting and tracking system for all LIFE claims on bulk and individual policies, the system also created accounting feeds to update the corporate financial system

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  Sears Canada

  Jun 2000 - Jul 2009

  • Managed a project team of 7 developers to implement a complete J2EE web-based procurement application serving 50-150 users used by the store planning department to procure all the necessary construction materials, for building, expanding, and retrofitting stores • Managed a project team of 4 developers to implement a Retail Datamart, along with a variety of scorecard applications used by store managers to analyze profit patterns, plan and forecast labor requirements, schedule sales associates, manage inventory and improve customer service • Participated in a technology core project team evaluating a replacement for the existing POS system for Sears Canada, an $80-million-dollar project• Managed several technology-upgrade projects up to 1 M dollars in size Mostrar menos

  • IT Project Team Leader

    Jul 2003 - Jul 2009

  • Senior Application Developer

    Jun 2000 - Jun 2003
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  ITWorx

  Jan 2009 - Jun 2020

  • Developed opportunities exceeding 1M USD within six months after joining• Worked closely with program, and service delivery managers to develop strategic plans to increase sales penetration in all client accounts.• Generated recurring annual revenue of 2M USD, achieving 100% of the quarterly forecast• Developed and presented product and professional service proposals in conjunction with product solutions ranging in value from $100k to $500k• Negotiated high-dollar contracts ranging from $100k to $300k, coordinated their implementation, and orchestrated post-sale professional services to maintain a high degree of customer satisfaction• Developed and executed a national engagement delivery model for the Canadian market to boost efficiency and customer satisfaction by 20%• Implemented account strategies, business plans and applicable proposals in cooperation with sales teams to increase annual sales targets by 15% Mostrar menos • Managed up to 25 projects each year with values ranging from $50k to $500K• Spearheaded a team of 20 developers and three project managers through the successful execution of project engagements using Waterfall & Agile Frameworks for more than ten years• Led a project team through the implementation of a CRM Dynamics application for call centers providing a consolidated system view through integrating legacy backend systems decreasing call handling times by 20% while allowing for cross-selling, and improved customer experience• Led a project team through the implementation of a CRM Dynamics application to automate order management, HVAC package configuration, and installation booking, improving sales team’s productivity and customer satisfaction by 12%• Led a project team through the implementation of a mobile application used by sales teams during home visits to configure and customize HVAC solutions for new customers and digitally capture their signatures on service contracts prior to installation improving efficiency and minimizing paperwork.• Communicated and presented project updates to all stakeholders including C-level management throughout projects life cycles• Collaborated with the service delivery teams to ensure involvement of the most skilled and cost-effective participants in all engagements.• Maintained overall responsibility for implementations, client relationships, risk mitigation, client staff training, and change requests• Analyzed and sized new business requirements while assisting clients in configuring cost-effective solutions for their business needs• Delivered several BI solutions including multiple dashboards visualizing both summary and detailed client and account metrics and analytics leveraging Microsoft SSIS & SSRS technologies.• Provided engagement management expertise to project teams, enhanced alliance partnerships, and served on business development proposal teams. Mostrar menos

  • Senior Engagement Manager

    Jan 2014 - Jun 2020

  • Engagement Manager

    Jan 2009 - Jul 2014
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  Elite Consulting of Canada

  Oct 2009 - now

  Executive Director