Mariana Becerra

Experience

• 

  Africa Brandhouse

  Jan 2017 - Mar 2021

  Administrative Manager

  Strategic Data Insights: Led the compilation, analysis, and synthesis of data from diverse sources, delivering actionable insights that informed executive decision-making and strategy development.Executive Team Enablement: Provided critical administrative support to the executive team, enhancing their effectiveness through the meticulous preparation of reports, presentations, and essential documents, facilitating strategic planning and communication.Operational Excellence in Clerical Management: Streamlined clerical processes, including email correspondence, document filing, and report generation, elevating operational efficiency and organizational workflow.Procedural Innovations for Efficiency: Championed the development and enforcement of new procedures, significantly boosting operational efficiency and setting new standards for administrative excellence. Show less

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  Turati

  Apr 2021 - Apr 2022

  General Manager

  Stakeholder Relationship Management: Cultivated and nurtured pivotal relationships with key stakeholders, laying the foundation for sustained organizational growth and collaborative success.Strategic Market Entry: Devised and executed comprehensive go-to-market strategies, ensuring successful product launches and market penetration.Organizational Leadership: Architectured and managed a dynamic organizational structure, optimizing resource allocation and task delegation to enhance operational efficiency.Policy and Procedure Innovation: Led the development and implementation of robust policies and procedures across HR, finance, and administrative functions, streamlining operations and governance.Talent Acquisition and Retention: Directed the recruitment and onboarding processes, significantly reducing staff turnover through strategic hiring practices and fostering a culture of excellence.Professional Development: Championed staff development through tailored coaching and training programs, markedly elevating performance levels and professional expertise across the team. Show less

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  The CRM Team

  Apr 2022 - now

  Strategically Enhanced Compliance: Spearheaded the overhaul of operational processes to align with the latest legal and regulatory frameworks, ensuring seamless compliance and operational integrity.Strategic Partnerships for Expansion: Forged pivotal alliances with key industry players, such as Microsoft and monday.com, significantly broadening the organization's service outreach and market footprint.Data-Led Strategic Decision-Making: Instituted a robust, data-driven decision-making culture, markedly enhancing decision accuracy and execution speed, positioning the organization for agile responses to market dynamics.Elevating Customer Service Excellence: Championed the development of an extensive training curriculum, elevating staff competencies to exceed customer service expectations and foster brand loyalty.Operational Efficiency: Crafted and executed a visionary strategic plan aimed at streamlining operations, driving substantial improvements in service delivery.Performance and Compliance KPIs: Developed and deployed comprehensive KPI frameworks across departments, ensuring operational activities are aligned with strategic objectives and achieving benchmark operational excellence. Show less Strategic Project Documentation: Spearheaded the development of in-depth documentation frameworks for project requirements, scope, and objectives, facilitating the seamless execution of projects under budget and ahead of schedule.Agile Team Leadership: Led cross-functional teams of architects, developers, and testers, orchestrating their efforts through Agile methodologies to exceed project delivery expectations.Stakeholder Engagement: Masterfully communicated project milestones and updates to senior management and stakeholders, ensuring transparency and alignment with business goals.Customer-Centric Agile Solutions: Championed the adoption of Agile methodologies to tailor solutions directly addressing user needs, resulting in notable enhancements in customer satisfaction and user experience.Strategic Negotiations: Expertly navigated stakeholder negotiations, ensuring project requirements were thoroughly addressed while surpassing customer expectations.Risk Management and Mitigation: Proactively monitored project trajectories, identifying and addressing potential risks to avert delays and manage cost implications effectively.Agile Advocacy and Education: Innovated company-wide Agile adoption by designing and leading educational sessions, promoting a culture of continuous improvement and collaborative success across all levels from Directors to developers. Show less

  • Head of Operations & monday.com

    Jun 2023 - now

  • Delivery Manager

    Apr 2022 - Jun 2023