
Allison Herrold
Undergraduate Research Assistant

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About me
Manager Medical Clinical Operations @ Optum | Medical Case Management
Education

Syracuse University
2011 - 2013Master of Science (MS) Speech-Language Pathology/Pathologist
University of Pittsburgh
2007 - 2011Bachelor of Arts (BA) Communication Sciences and Disorders, General
Experience

Infant Communication Research
Jan 2008 - Apr 2011Undergraduate Research AssistantUndergraduate research assistant (for 7 semesters) in the Infant Communication Lab, University of PittsburghPrepared, coded, and analyzed gestures and vocalization in infants from 6-36 months to determine the types of vocalizations and gestures produced by infants that are typically developing and infants later diagnosed with autism.

Gebbie Speech-Language-Hearing Clinic
Aug 2011 - Aug 2012Graduate Student Clinician1:1 Treatment and/or evaluation of clients Disorders treated: aural rehabilitation, accent addition, receptive/expressive language delay, elevated speech rate, adult articulation, word finding deficits, expressive language delay, voice disorders, child articulation Adult Diagnostic TeamAdministered formal and informal speech and/or language evaluations to identify a need for services, interviewed client, and provided results and recommendations to clientFluency GroupProvided group therapy for children with fluency disorders such as stuttering and elevated speech rateSocial Skills GroupProvided group therapy for clients with autism spectrum disorder, selective mutism, and ADHD addressing self-help skills, appropriate social behaviors, and appropriate ways to engage with peers Show less

Syracuse University
Oct 2011 - Jun 2013Master's ThesisMaster’s thesis: “Aerodynamic and Acoustic Predictors of Vocal Effort”, Voice Lab, Syracuse University. Analyzed how healthy adults alter their phonatory physiology/function and acoustic manifestations that result when speaking with varying levels of vocal effort (minimal, comfortable, and maximal). Reviewed current SLP research studies focusing on the importance of vocal effort in voice disorders, the physiology associated with a sense of vocal effort, and the relationship between acoustic and aerodynamic features of voice. Show less

Exploring Your World: Enable’s Inclusive Preschool Program
Sept 2012 - Dec 2012Graduate Student InternEvaluating and treating children between the ages of 18 months and 36 months who qualify for speech and/or language services through Early Intervention (EI) in both individual and group settings. Work on language, speech, and feeding/swallowing.

Connections Family-Centered Therapies
Sept 2012 - Dec 2012Graduate Student InternEvaluating and treating children between the ages of 18 months and 60 months who qualify for speech and/or language services through Early Intervention (EI) or Committee on Preschool Special Education (CPSE) in the home environment

Crouse Hospital
Jan 2013 - May 2013Graduate Student InternEvaluating and treating adults with speech, voice, swallowing, disfluency, cognition, and language disorders in both the acute and outpatient settings.

NHC
Jul 2013 - Jul 2015Speech Language PathologistLead Speech Language Pathologist, Laurens County Memorial Hospital •Directed, advised, and led speech language pathologists to optimize patient care•Responsible for the development and maintenance of outpatient and inpatient plans of care, daily patient schedules, and modified barium swallow studies. Researched various treatment options to determine efficacy and implement new treatment strategies as appropriate•Evaluated and treated adults and children with speech, voice, dysphagia, disfluency, cognitive, and language disorders in both the acute, short term rehab, and outpatient settingsSpeech Language Pathologist•Laurens County Memorial Hospital: Evaluated and treated children and adults with speech, voice, dysphagia, disfluency, cognitive, and language disorders in both the acute and outpatient settings. Performed bedside swallow evaluations, modified barium swallow studies, cognitive-linguistic evaluations, language evaluations, and speech evaluations •Early Intervention Services: Evaluated and treated children with speech, language, cognitive, dysphagia and pediatric feeding disorders in the home including parental/caregiver education plans and home programs, adaptive equipment, and augmentative communication devices•NHC HomeCare: Evaluated and treated adults with speech, voice, dysphagia, disfluency, cognitive, and language disorders in a home setting to increase patient’s functional integration into their environment•NHC Nursing Home: Evaluated and treated adults with speech, voice, dysphagia, disfluency, cognitive, and language disorders in a rehabilitation setting to restore patients to highest level of functioning.•South Carolina School for the Deaf and Blind: Evaluated and treated children with a variety of speech and language disorders secondary to a hearing loss including augmentative devices as appropriate. This included writing and presenting IEP’s and documentation in compliance with IDEA Show less

Mary Black Health System- Spartanburg
Aug 2015 - Sept 2016Speech Language Pathologist•Evaluate and treat adults with speech, voice, dysphagia, disfluency, cognitive, and language disorders in both the acute and inpatient rehabilitation settings. •Perform bedside swallow evaluations, modified barium swallow studies, speech evaluations, language evaluations, and cognitive evaluations. •Participate in team conference meetings with other disciplines to discuss patient care. •Implement new policies and procedures as appropriate to increase patient satisfaction and patient outcomes. Show less

Legacy Healthcare LLC
Sept 2016 - Feb 2019Speech Language PathologistRehab Director• Oversaw team of Physical, Occupational, and Speech Therapists with no staff turnover during my tenure.• Managed continuous quality improvement programs which reduced falls and hospitalizations in the ALF, coordinated interdisciplinary scheduling of patients, • Led departmental budgeting process and consistently exceeded budget goals and maintained high levels of productivity with staff managed.• Completed clinician management including caseload management and care planning. Spear headed conflict resolution between ALF and clinicians to improve contract relations. Clinical Program Lead-Speech Resource• Mentored new Speech Language Pathologists including education on Dementia Management programming and implementation.• Maximized documentation efficiency and reduced denials by spearheading monthly chart audits as well as audits for clinicians’ yearly reviews.• Held monthly health talks for residents on clinical programming topics.Speech Language Pathologist• Evaluated and treated adults with speech, voice, dysphagia, disfluency, cognitive, and language disorders in both assisted living facilities and memory care rehabilitation settings. • Performed bedside swallow evaluations, speech evaluations, language evaluations, and cognitive evaluations. • Participated in team conference meetings with other disciplines to discuss patient care. • Implemented new policies and procedures as appropriate to increase patient satisfaction and patient outcomes. Show less

Kindred at Home
Feb 2019 - Jan 2021Speech Language Pathologist• Evaluated and treated adults with speech, voice, dysphagia, disfluency, cognitive, and language disorders in the home and assisted living settings.• Fostered and maintained a relationship with medical team including physicians to facilitate referrals and increase patient care.• Participated in care coordination meetings with health care teams to assess length of stay, outcomes, and discharge planning for all patients.• Maximized documentation efficiency and reduced denials by spearheading quarterly chart audits. Show less

Early Intervention
Jan 2021 - Jul 2021Speech Language Pathologist
Optum
Mar 2021 - now• Managed a team of 10 Skilled Inpatient Care Coordinators, providing coaching to improve performance and achieve an average of 85% on quality reviews.• Led Provider Relations meetings with Skilled Nursing Facilities to enhance collaboration and improve quality metrics, resulting in better patient outcomes.• Collaborated with various teams to increase interdepartmental communication and meet market KPIs, reducing business turn around time by 4 hours on average. • Managed Skilled Nursing Facility (SNF) patient assessments for Managed Care members using nH predict, nH Outcome, and CMS criteria.• Led statewide work groups to enhance process efficiency and expand team's access to information.• Presented education topics to team on increasing efficiency during in-person IDT meetings and effective use of technology.• Precept and onboard multiple new Skilled Inpatient Care Coordinators
Manager Medical Clinical Operations
Dec 2022 - nowSkilled Inpatient Care Coordinator
Mar 2021 - Dec 2022
Licenses & Certifications

Fiberoptic Endoscopic Evaluation of Swallowing
Mar 2016
VitalStim Certification
May 2014- View certificate

Change Management Foundations
LinkedInSept 2023
Languages
- siSign languages
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