Areej Alwalan

Experience

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  Al Ber Charitable Society

  Aug 2019 - Feb 2020

  Consultant Social

  • Program Support: Assist in the planning, implementation, and evaluation of social programs and projects. • Community Engagement: Work closely with community members to understand their needs and provide appropriate support and resources. • Research: Conduct research on social issues relevant to the organization’s mission and provide insights and recommendations for program improvements. • Data Collection: Gather and analyze data related to social programs to monitor progress and impact. • Report Preparation: Prepare detailed reports and presentations on program activities and outcomes for internal and external stakeholders. • Collaboration: Collaborate with other team members and departments to ensure the effective delivery of services and programs. • Event Coordination: Assist in organizing and coordinating events, workshops, and training sessions related to social initiatives. • Administrative Tasks: Perform various administrative duties as needed, including documentation, scheduling, and communication. Show less

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  2P Perfect Presentation

  Sept 2020 - Oct 2020

  Customer Service Specialist

  • Customer Interaction: Respond promptly and effectively to customer inquiries via phone, email, and live chat, providing accurate and comprehensive information. • Issue Resolution: Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. • Product Knowledge: Maintain an in-depth understanding of all products and services offered by Perfect Presentation Company to provide knowledgeable assistance to customers. • Data Management: Accurately record details of customer interactions, transactions, comments, and complaints in the CRM system. • Feedback: Gather customer feedback and communicate insights to the management team to contribute to continuous improvement of products and services. • Team Collaboration: Work closely with other departments such as Sales, Marketing, and Technical Support to ensure a seamless customer experience. • Training: Participate in ongoing training and professional development opportunities to stay updated on industry trends and company products. • Performance Metrics: Meet or exceed performance targets and customer service benchmarks. Show less

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  Ministry of Municipal and Rural Affairs and Housing

  Aug 2021 - May 2022

  Social Media Analyst

  • Data Monitoring and Analysis: • Monitor and analyze social media accounts of the housing sector and municipality. • Track and assess the reputation and performance indicators of the Ministry of Municipal and Rural Affairs and Housing, including its initiatives, programs, and employees. • Reporting: • Implement and prepare qualitative and periodic reports on social media activities and trends. • Prepare comprehensive reports and presentations for internal and external stakeholders. • System Management: • Monitor and modify the unit’s social media monitoring and analysis systems daily to ensure optimal performance and accuracy. • Research and Development: • Conduct ongoing research and follow-up on the latest digital monitoring and analysis tools and techniques. • Stay updated with the latest trends and best practices in social media analytics. • Insights and Recommendations: • Provide actionable insights and recommendations to improve social media strategies and enhance the digital presence of the Ministry and its programs. Show less