Nitzia Diaz

Experience

• 

  Dell

  Jan 2003 - now

  In charge of providing support/solution for Rack Integration/Configuration Services in support of a service opportunity. Provide Multi-vendor support (Dell, Force10, EqualLogic, Juniper, APC, Cisco, etc.). Supply chain coordination, Rack Integration deals management (Dell white-glove delivery & ready to deploy, design expertise & shared best practices, cabling, labeling and validation). I’m in charge of OEM Accounts from a business operations perspective. I am the Program Manager for Dell Global Account where I have to be the liaison between internal and external stakeholders. I present all positive customer (Internal/External) feedback, Communicate positive results and successes to the relevant audience to make the team’s contribution to the business visible at the right level of the organization. I was the manager of 21 Tech Support agents and Technical supervisor of a team specialized in providing Tech. support of through E-mail, and assistance to Sales account executives, Customer Quality Managers and higher management in the implementation of key initiatives that improve business processes and customer service delivery. • I was the manager of 15-20 Tech Support agents, Case Controller and Technical supervisor of the Specialty Email Team, a technical and specialized support team that provides Tech. support of through E-mail, I supervised the coordination of services, escalations and planning, with the responsibility for results for the improvement of the overall customer satisfaction of our Corporate customers and large accounts.

  • Principal Engineer

    Oct 2012 - now

  • Presales Solutions Architect, Global Intake and Transactional Solutioning

    Jun 2003 - now

  • Program Manager / International Business Advisor

    Aug 2010 - Oct 2012

  • Tech Support Manager

    Feb 2005 - Aug 2010

  • Manager

    Jan 2003 - Jan 2005
• 

  La Cage aux Folles

  Jan 2013 - Jan 2013

  Enssemble