Glen Griffith

Experience

• 

  TCI Media Services

  Jan 1994 - Jan 1998

  Traffic Manager

  • Plan and implement conversion from one traffic and billing system to another• Create procedures to track information and minimize errors in scheduling spots saving $300,000 • Conduct interdepartmental meetings to develop solutions for information sharing • Develop tracking reports for sales inventory consumption rates

• 

  LAN International

  Jan 1998 - Jan 2004

  Field Services and Implementation Manager

  • Create new organization of training and implementation specialists to rollout Traffic and Billing software for radio group consisting of over 800 radio stations• Develop internal training for 30 new hired staff members in media operations and use of software • Oversaw creation of user manual for use in radio market• Develop Best Practices for markets to facilitate transition to new software.• Deliver online and in person training to sales support staff, account executives, and sales management• Manage budget related to software rollout of $3.5 million annually Show less

• 

  IHeartMedia Revenue Platforms

  Jan 2004 - Jan 2017

  • Managed project to replace outdated sales support software to achieve annual savings of $4 million • Facilitate sales support user groups to gather business requirements to meet current needs and allow flexibility for future operational goals• Validate priorities with executive stakeholders and provide feedback on progress against goals to allow incremental releases to quickly recognize value • Direct implementation of sales proposal tool to the Salesforce system which processes annual revenue of $335 million• Develop new work processes based on use cases for tracking sales leads and revenue opportunities in Salesforce• Plan rollout schedule and logistics to implement Salesforce in over 150 media markets• Ensure training staff captured process and functionality for rollout to account executives, sales management and sales support teams • Led team of business analysts and developers involved in projects to guarantee work would meet business demands• Familiar with both Agile and Waterfall methodologies of development Show less • Provide industry background and analysis to develop future roadmaps for organization• Advocate users needs with Product Manager in achieving successful progression of products and processes• Provide process and business knowledge to executive stakeholders and consultants creating a revolutionary Revenue and Yield Management system for pricing commercial inventory for Media industry• Analyze and organize necessary listener data used to create a sales proposal tool for market sales staff to present information to advertisers• Develop system to accurately track value added for advertisers use of promotional inventory• Lead usability testing of software to determine how to improve software used throughout organization• Monitored user acceptance testing to ensure software met all business needs Show less

  • Product Manager

    Jan 2013 - Jan 2017

  • Business Engagement Manager

    Jan 2004 - Jan 2013
• 

  Tideworks Technology

  Feb 2018 - now

  • Identify the direction and benchmarks related to product needs and deliverables.• Provide guidance and clarity core product design and development of user stories for team of Business Analysts.• Work with Product Engineering, third party vendors, key customer stakeholders, and internal stakeholders to ensure that needs were captured and delivered in a timely manner.• Create product roadmaps that enable the development of product life cycle plans for the core products.• Conduct Program Increment Planning to ensure that all teams were aware of projects and interdependencies of upcoming product work and enhancements. Show less • Provide product ownership across multiple development teams through planning and coordination of product backlog to align with both company and customer goals.• Work with internal teams to resolve customer concerns and issues in a timely fashion.• Document detailed software requirements through analysis of current and future customer needs to provide guidance to development and quality teams in producing sustainable solutions.• Collaborate with internal and external customers to ensure that completed items meet customer needs and are acceptable in the production environment.• Lead training and requirement sessions with customers to establish support and clarification for released functionality. Show less

  • Senior Product Manager

    Jan 2024 - now

  • Product Manager

    Jun 2021 - Jan 2024

  • Sr Business Analyst

    Feb 2018 - Jun 2021