Magid Gastan Dagher

Experience

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  La Idiomería

  Nov 2014 - Nov 2016

  English Teacher / Academic Assistant

  1. Integrated Administrative and Teaching Duties: Balanced teaching responsibilities with administrative tasks, ensuring the smooth operation of both academic programs and classroom activities.2. Coordinated Teacher-Student Interactions: Served as a point of contact for both teachers and students, facilitating communication about academic progress, resources, and support services.3. Collaborated on Curriculum Implementation: Worked closely with academic staff to align lesson plans and classroom activities with the school's overall educational goals.4. Monitored and Enhanced Student Outcomes: Tracked student progress through both classroom assessments and academic records, identifying areas where additional instructional support was needed.5. Engaged in Cross-functional Roles: Assisted in academic advising while teaching, providing a holistic approach to student development by addressing both administrative and learning needs. Show less

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  Klickpicks LLC

  Dec 2016 - Jun 2017

  Sales Associate Madrid (PT REMOTE )

  1. Greeted and Assisted Customers: Welcomed customers to the store, engaged them in conversation to understand their needs, and provided assistance in finding the right products or services.2. Demonstrated Products: Presented and demonstrated product features, benefits, and uses to customers, answering any questions they had to help them make informed purchasing decisions.3. Processed Transactions: Operated the point-of-sale (POS) system to handle cash, credit, or debit card payments, returns, and exchanges, ensuring accurate and efficient transactions.4. Maintained Product Knowledge: Stayed up-to-date on the latest product offerings, promotions, and store policies to provide accurate information and recommendations to customers.5. Upsold and Cross-Sold Products: Identified opportunities to suggest additional products or services to customers, such as complementary items or higher-end alternatives, to increase sales and enhance the customer experience.6. Stocked and Replenished Inventory: Ensured shelves were well-stocked, organized, and visually appealing by restocking products, rotating inventory, and maintaining displays.7. Handled Customer Inquiries and Complaints: Addressed customer inquiries, concerns, and complaints professionally and promptly, providing solutions or escalating to management as needed.8. Achieved Sales Targets: Met or exceeded individual and team sales goals by engaging with customers, promoting products, and driving repeat business.9. Maintained Store Cleanliness: Kept the sales floor, fitting rooms, and common areas clean and organized, ensuring a pleasant shopping environment for customers.10. Conducted Inventory Checks: Assisted in conducting regular inventory counts, identifying discrepancies, and reporting any issues to management. Show less

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  Air Europa

  Aug 2017 - Sept 2018

  Ticketing Agent

  1. Oversaw the process of selling tickets and checking in passengers, maintaining compliance with airline guidelines. 2. Consistently achieved outstanding customer service levels by swiftly addressing inquiries and effectively resolving issues

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  A Step Away Solutions LTD

  Oct 2017 - Nov 2019

  Human Resources Assistant

  1. Maintained Employee Records: Updated and managed employee files, ensuring all documents, such as contracts, performance reviews, and personal information, were current and accurately filed.2. Assisted with Recruitment: Helped in the hiring process by posting job openings, screening resumes, scheduling interviews, and coordinating with candidates and hiring managers.3. Onboarded New Employees: Assisted in the orientation and onboarding process for new hires, including preparing welcome packets, coordinating training sessions, and ensuring all necessary paperwork was completed.4. Processed Payroll: Helped manage payroll by collecting and verifying timesheets, assisting with payroll preparation, and addressing any payroll-related inquiries.5. Responded to Employee Inquiries: Served as a point of contact for employees with questions regarding policies, procedures, benefits, and other HR-related topics.6. Coordinated Employee Training: Assisted in organizing training sessions, workshops, and seminars to help employees develop skills and stay compliant with company policies.7. Administered Benefits Programs: Supported benefits administration by processing enrollments, changes, and terminations, and communicating with employees about available benefits.8. Managed Employee Communications: Prepared internal communications, such as newsletters, announcements, and policy updates, to keep employees informed about company news and changes.9. Supported Performance Management: Assisted in managing performance reviews, gathering feedback, and ensuring performance documentation was accurate and up to date. Show less

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  H10 Hotels

  Mar 2019 - May 2019

  Language Coordinator

  1. Developed Language Programs: Designed and implemented language programs and curricula that catered to various levels of proficiency, ensuring alignment with institutional goals and educational standards.2. Coordinated Language Classes: Scheduled and coordinated language classes, workshops, and events, balancing resources such as classrooms, materials, and instructors to maximize efficiency.3. Supported Language Instructors: Provided guidance and resources to language instructors, including training on teaching methodologies, curriculum updates, and classroom management strategies.4. Monitored Program Quality: Regularly evaluated the effectiveness of language programs through student assessments, feedback, and observation, and implemented improvements based on findings.5. Organized Language Assessments: Planned and administered language proficiency tests and assessments, ensuring they were conducted according to standards and guidelines.6. Managed Language Resources: Oversaw the acquisition, organization, and distribution of language-learning resources, such as textbooks, multimedia tools, and digital content.7. Facilitated Communication Among Stakeholders: Acted as a liaison between students, instructors, and administration to ensure clear communication and resolve any issues related to the language programs.8. Promoted Language Programs: Developed and executed promotional activities to increase awareness and enrollment in language programs, including outreach, marketing, and informational sessions.9. Tracked Student Progress: Monitored and maintained records of student progress, attendance, and performance, providing feedback and support as needed to help students achieve their language goals. Show less

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  SEFYS Formación

  Jan 2020 - Dec 2020

  Academic Director

  1. Managed all aspects of the center's educational program.2. Created annual and monthly academic reports3. Provided academic support throughout the course.

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  Petit Hostel

  Mar 2020 - Dec 2023

  Night Manager

  1. Managed guest check-ins and check-outs, streamlining processes to enhance efficiency. 2. Promptly resolved guest issues, resulting in a 15% boost in customer satisfaction. 3. Executed routine cleaning and sanitization protocols at the end of shifts. 4. Utilized innovative approaches to drive the growth of hostel's social media following 5. Maximized online visibility by implementing strategic content tactics on various social platforms. 6. Maintained a respectful environment by enforcing establishment rules Show less

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  ANTAVILLA SCHOOL SL

  May 2021 - Feb 2024

  English Teacher / Cambridge Examiner / Jolly Phonics Trainer

  1. Conducted English conversation classes for both primary and secondary levels.2. Educated young learners about fundamentals of Jolly Phonics as I prepared other primary classes for the Cambridge Exams. 3. Maintained consistent surveillance over the patio during both morning andlunch periods.

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  Kroll

  Mar 2024 - Oct 2024

  Data Entry and Migration Consultant
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  Urban Upbound

  Jan 2025 - now

  Employment Coordinator