Muhammad Irfan M.

Experience

• 

  Telekom Malaysia

  Mar 2021 - Jun 2021

  Network Operation

  ▪ Assigned to unit SDZ, ENZ, SDZ, CNW and AND through rotation▪ Learnt background process of network restoration within North Melaka region▪ Skecthing Fibre-to-the-Home (FTTH) network plan from exchange node to customer premise

• 

  TM One

  Dec 2022 - now

  ▪ Serve as L2 network engineer operation support on Government, Banking and Financial institutes private network (IPVPN, Metro Ethernet and SD-WAN).▪ Covering as Technical Resident Engineer for RHB Bank at their data center on weekly rotation basis with team.▪ Manage 19 customers of TM One Premium Account, ensuring the SLA/SLG is met.▪ Conduct router troubleshooting and reconfiguration on the customer equipment (CE) portion.▪ Facilitate seamless communication with vendors to address network challenges, opening Technical Assistance Center (TAC) cases, and ensuring efficient problem resolution.▪ Provide customer support at their HQ/data center during high-risk incident and disaster recovery (DR), ensuring client satisfaction with the service subscribed.▪ Experienced in Cisco, Meraki, Huawei and Fortinet network products and technologies. Show less

  • Assistant Manager Wireless Devices

    Nov 2024 - now

  • Assistant Manager Resident Engineer RHB

    May 2024 - Nov 2024

  • Assistant Manager Technical Expert

    Dec 2022 - May 2024