Chris Luchte

Experience

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  Wyndham Hotels and Resorts

  Mar 2001 - Nov 2004

  Assistant Banquet Manager

  • Assisted in managing a department of 23 people, including scheduling, discipline, and duty assignments. • Managed hotel alcohol inventory totaling in value up to $20,000, which included purchasing, documenting and maintaining inventory spreadsheets, and forecasting profit and loss.• Manager on Duty, which included being responsible for all hotel operations, and ensuring guest and employee safety and satisfaction.• Facilitated classes training hotel employees in Alcohol Awareness and Customer Service. Show less

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  Spectrum (formerly Time Warner Cable)

  Feb 2005 - Jul 2017

  Bridge Specialist

  • Monitor WAN for alarms, take action accordingly, which includes troubleshooting, documentation, placing an IVR to mitigate customer calls, and escalating to the proper networking department for resolution. • Work escalations of possible outages from different departments, including executive management, validate or invalidate them, escalate accordingly and follow through with resolution while documenting along the way. • BPS I Triage Lead; communicated and resolved network issues working with national networking department. • Provide advanced level of support troubleshooting Network Interface Cards, TCP/IP, WAN’s, LAN’s, and DNS issues.• Troubleshoot internet and network connection problems, including no connection, intermittent connection, and slow browsing.• Support Digital Phone, including phone set-up, no dial tone issues, feature changes, and miscellaneous digital phone issues.• Assist Provisioning and Confirmation department with customer follow up, database management, order correction, and miscellaneous error troubleshooting.• Troubleshoot Email Clients, LDAP issues, and other Email Issues.• Assist in developing training and job aids, including the corporate e911 policy, Regional BPS I after hours 911 policy, Internet Troubleshooting, Digital Phone Troubleshooting, and Miscellaneous Tools. • Troubleshoot Internet slow speed issues, including low download and upload speeds.• Team oriented, including training, instructing teammates on policies, procedures, and excelling in a team dynamic. Show less

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  Ivanti

  Oct 2017 - Jul 2018

  Technical Support Engineer
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  Peraton

  Jul 2018 - Dec 2019

  IT Analyst I
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  Technical Company

  Dec 2019 - now

  System Administrator