David VanWie

Experience

• 

  University of Saint Francis

  Aug 2009 - Apr 2011

  IT Support Specialist

  Executed technical projects for IT teamPerformed troubleshooting and assistance for patronsSetup computers on local network, and kept system up-to-date

• 

  Best Buy

  Sept 2011 - Dec 2013

  Sales Specialist

  I was a leader in the store. I handled computer related issues, and provide the perfect solutions for our customers. I am very passionate about my position. I love working with people, and providing great customer service.

• 

  Evans Toyota

  Jan 2013 - Feb 2014

  Operations Manager

  Worked on detail oriented projects that needed to be completed on tight deadlines.Worked one-on-one with clients to develop new customer relations, and better customer service.Developed/designed Web store presence for Parts department (Amazon, and EBay).

• 

  Dell

  Jun 2014 - Mar 2015

  Management Consultant

  Rotated across 3 groups in 10 months Cut the time to process new leads by 60% and was awarded Lean Six Sigma Green Belt Project was used to win Dell Quality Award Received two letters of recommendation

• 

  Southern Land Company

  Apr 2015 - Sept 2016

  System Administrator

  Install, support, and project manage the opening of 3+ locations. Provide Tiers 2, and 3 end user support for 100+ corporate users. Install, configure, and troubleshoot secure LAN’s, WAN’s, & Intranets. Consistently managed numerous simultaneous technical projects / lead engineer for many client-related openings, installs & upgrades. Provide networking/server solutions that both accommodate special needs on time and within budget.

• 

  Concept Technology Inc.

  Sept 2016 - Sept 2017

  System Engineer

  • Remotely troubleshoot, assess, and provide top-tier technical support to 250 clients in the greaterNashville area and participate in on-call rotation for after hours support.• Acquire and contribute technical knowledge and expertise in a team-based environment to NOCEngineers, Solutions Engineers, and Support Analysts in a time-sensitive manner.• Enhance customer satisfaction quarterly by strategizing with management and marketing teamfor additional client outreach objective fulfillment.• Perform problem identification and in-depth analysis of ticket workflow, communication, andclient pain points to improve client relations and helpdesk efficiency.• Manage Dispatch board to create, triage, assign, and escalate 200 tickets daily within theConnectwise ticketing system for Support Analysts, Solutions Engineers, and NOC Engineers.• Remotely create, deploy, and manage Active Directory Group Policy/GPOs for current andexpanding range of clients.• Setup and maintain servers, workstations, and mobile devices through remote managementplatforms. Show less

• 

  HoneyData

  Sept 2017 - now

  Director Of Operations

  • We solve your business problems with industrial strength data science. • Our mission is to enable you with the same big data and machine learning techniques that have made the world's largest companies successful. • We help companies develop analytics products and algorithms to maximize the use of their data.• We identify ways to improve the connections between your people, data, and business goals.