Lucien - Daniel KYABU KABALA

Experience

• 

  Auto-Lubumbashi

  Aug 2014 - Jul 2024

  Assistant Directeur Commercial
• 

  Auto Lubumbashi

  Jan 2022 - now

  Order Management Supervisor

  Order Processing: Overseeing the entire order lifecycle, from order placement to fulfillment. This involves coordinating with various departments, such as sales, inventory, and logistics, to ensure timely and accurate order processing.Customer Communication: Keeping customers informed about their orders, including order status, shipping updates, and any potential delays. Excellent communication skills are crucial for managing customer expectations.Quality Control: Ensuring that the right products are picked, packed, and shipped to customers. This involves verifying product specifications, addressing any discrepancies, and maintaining quality standards.Returns and Refunds: Handling returns, exchanges, and refunds efficiently. You’ll work closely with customer service representatives to resolve any issues related to defective products or customer dissatisfaction.Logistics Coordination: Collaborating with shipping partners to arrange timely deliveries. This includes optimizing routes, managing delivery schedules, and addressing any transportation challenges.Data Analysis: Analyzing order data to identify trends, forecast demand, and improve overall efficiency. Familiarity with tools like Excel or specialized order management software can be beneficial.Process Improvement: Continuously evaluating and enhancing order management processes. Look for opportunities to streamline workflows, reduce errors, and enhance customer satisfaction. Show less