Lucien - Daniel KYABU KABALA

Lucien - Daniel KYABU KABALA

Assistant Directeur Commercial

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location of Lucien - Daniel KYABU KABALADemocratic Republic of the Congo

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  • Timeline

  • About me

    🐍 Python Web Developer | Django | MySQL | PostgreSQL | Data Analysis (Pandas, NumPy) | Machine Learning 🤖 | Cybersecurity 🔒

  • Education

    • Institut Supérieur de Statistiques

      -
      Licentiate degree Management Information Systems, General
    • Institut Supérieur de Statistiques, ISS Lubumbashi - RDC

      2010 - 2015
      Licence en Conception des Systèmes d'Informations Administration et gestion de l''informatique / technologies de l''information

      Activities and Societies: Chef de promotion Chef de promotion

  • Experience

    • Auto-Lubumbashi

      Aug 2014 - Jul 2024
      Assistant Directeur Commercial
    • Auto Lubumbashi

      Jan 2022 - now
      Order Management Supervisor

      Order Processing: Overseeing the entire order lifecycle, from order placement to fulfillment. This involves coordinating with various departments, such as sales, inventory, and logistics, to ensure timely and accurate order processing.Customer Communication: Keeping customers informed about their orders, including order status, shipping updates, and any potential delays. Excellent communication skills are crucial for managing customer expectations.Quality Control: Ensuring that the right products are picked, packed, and shipped to customers. This involves verifying product specifications, addressing any discrepancies, and maintaining quality standards.Returns and Refunds: Handling returns, exchanges, and refunds efficiently. You’ll work closely with customer service representatives to resolve any issues related to defective products or customer dissatisfaction.Logistics Coordination: Collaborating with shipping partners to arrange timely deliveries. This includes optimizing routes, managing delivery schedules, and addressing any transportation challenges.Data Analysis: Analyzing order data to identify trends, forecast demand, and improve overall efficiency. Familiarity with tools like Excel or specialized order management software can be beneficial.Process Improvement: Continuously evaluating and enhancing order management processes. Look for opportunities to streamline workflows, reduce errors, and enhance customer satisfaction. Show less

  • Licenses & Certifications