Jon Mejia

Experience

• 

  Incheon Metropolitan Office of Education

  Mar 2009 - Mar 2011

  English Teacher

  The Incheon Metropolitan Office of Education assigns one Guest English Teacher at each of its public schools, As a Guest English Teacher I was assigned to teach students at Seoknamseo elementary school. • taught 25 classes of Korean-speaking children weekly (grades 3 - 6) how to speak English by utilizing effective TESL communication techniques• created and operated a successful after school program for students using Disney's "English Land" curriculum• planned and ran several winter camps, summer camps, and other English-Department-related events for children between the ages of 6 and 12• represented the school’s English Department at parent/teacher conferences, as well as at meetings for the Incheon Metropolitan Office of Education Show less

• 

  The Walt Disney Company

  Jun 2012 - Apr 2019

  Was responsible for the academic quality, guest service, and renewal sales of a multimillion dollar business. I was the direct line manager for a diverse team comprised of international and local staff as they served over 600 families. I continually coached and developed the team to deliver quality world-class service in order to achieve high guest satisfaction rates and renewal sales targets.• Developed 11 of my direct reports into managers, supervisors, and specialists• Achieved the highest employee retention rate in the company in 2018• Helped my team score Top 3 in the “Customer Satisfaction Survey” 3 years in a row • Exceeded the renewal sales target by 5%-10% every year Show less

  • Language Learning Director

    Aug 2015 - Apr 2019

  • Senior Foreign Trainer

    Jan 2014 - Aug 2015

  • Foreign Trainer

    Jun 2012 - Dec 2013
• 

  EF Education First

  May 2019 - Sept 2019

  Center Manager (Summer Seasonal)

  Managed Toronto's International Summer School Program ( EF Language Travel)• recruited over 15 host family's on behalf of the accommodations team• exceeded the 5-day customer service target with an 86% reported satisfaction rate• directly managed all center teams (academic, activity, course leader) to deliver engaging, educational, and fun experiences for all students

• 

  Herbiculture Inc.

  Oct 2020 - now

  General Manager

  • manage sales, training, recruitment, staff scheduling, purchasing, marketing, cash process, vendor relations, inventory, loss prevention, regulatory reporting• increased sales revenue month over month by 5-15% for 3 quarters• wrote all the SOPs and internal policies for storewide operations