Santhosh Philip

Experience

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  Standard Chartered Bank

  Mar 2002 - Dec 2002

  Telesales agent

  Was involved in sales of credit card. Cross selling, up selling, supplementary credit card sales, insta loans. I have written successful sales scripts for sales agents.

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  AOL Online India Limited

  Jan 2003 - Apr 2004

  Technical Support Representative

  Worked as a technical support representative.

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  First Advantage Offshore Services Private Limited

  Apr 2004 - Feb 2008

  Sr. Customer support representative, Project/Training Coordinator, Risk & Compliance Manager

  As known to all FADV is a background screening company. I started my career with FADV as a Sr. Associate working for one of America's most famous people search website "USSearch.com which involved people search for dating services, Due diligence, state and nationwide criminal check. Soon recognized for my performance, I was handpicked to work with the transition team as Project/Training Coordinator. Here, I was thrown with challenges of learning the background screening process, to do a knowledge transfer, transitioning the process and Train the Trainers Liaising between the top management across FADV internal and external client and the development teams, I was involved in the growth of the project. Traveled across a few states in India and to Philippines to transition the process and train the users and train the trainers. I was promoted as Manager - Risk and Compliance working closely with the Information Security team in the US. Show less

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  RR Donnelley India Outsource Private Limited

  Sept 2008 - May 2011

  Manager - Operations and Quality

  An excellent People Manager skilled in operations, quality, data analysis and mining, Process enhancement, process excellence, process improvements and implementation. handled a 4 teams and end to end of the Insurance Backend Process. involved the growth of the process and project and successful transitions. Forte: Operations management, Quality management, Team management, process improvement, Process Excellence, project management, process initiatives. Client relationship, Transitions

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  Flatworld Solutions

  May 2011 - Sept 2011

  Service delivery Operations manager

  Operations and QualityHighlights:•Transitioning the operational projects to the delivery centres•Establishing SLA’sAccountabilities:•Manage all Service Delivery Centres•Assign projects to Service Delivery Centres•Identify Centres that can execute the Project sourced•Manage end to end of the Operations once moved into production•Quality management•Monthly budgets•Negations with delivery centres

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  IBM

  Apr 2012 - Feb 2013

  Project Manager

  Application Owner, Application Focal Point, Application Management Team Lead. Handling 2 Web solutions applications. Risk and Compliance management, Financial analysis and Financial Fall plan presentation.

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  Cisco

  Mar 2014 - Jul 2014

  Innovation Project Manager

  Handling the Idea Platform where all ideas come into one basket. Streamline the Ideas and channelize them. Plug the right resources who can help move an Innovative idea to the top and get them materialized. Customer survey analysis, Voice Of Customer Analysis, CSAT, Smartzone Webpage management, Vendor Management, Innovative Idea pipeline management,

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  Mercedes-Benz Research and Development India

  Jan 2017 - Mar 2020

  Manage a vast end to end of a global Infrastructure Project. Deploying Splunk across 105 locations and on Board these location to SALM project. Deploy a total of 515 Nutanix clusters. Integrate and On board Log Sources to local and Central. Audit and Monitor the logs. Manage a team of 15 engineers. Prepare a robust Prerequisite checklist for rollout readiness to help the engineering team for Splunk Rollout. To eliminate all manual reporting to a dynamic mobile app reporting. Knowledge Management, Operations, Process Excellence

  • Sr. Project Manager SIEM Solutions

    Sept 2018 - Mar 2020

  • Sr. Project Manager, Automation Project Windows10 Migrations

    Sept 2017 - Aug 2018

  • Sr. Delivery Manager IT Operations.

    Jan 2017 - Sept 2017
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  Mercedes-Benz Research & Development North America, Inc.

  Aug 2018 - Sept 2018

  Sr. Project manager

  Security Audit Logging and Monitoring

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  TE Connectivity

  Feb 2021 - now

  • Manager - Project & Program management

    Jul 2023 - now

  • Project Lead

    Feb 2021 - now