Govind Bandi

Experience

• 

  Exponent Dynamix - India

  Nov 2018 - Aug 2020

  Leading projects that involved the digitisation of SAP, CBS & HRMS modules for brands like CEAT Tyres, Shoppers Stop, Standard Chartered Bank, Biocon etc. and creating SOP libraries that enabled seamless knowledge exchange in the client ecosystem.Accelerating the adoption of business processes amongst power users through impactful content & delivering profound insights to key stakeholders (Business Heads, L&D Heads) on variations and workforce productivity.

  • Customer Relationship Lead

    Mar 2019 - Aug 2020

  • Business Executive

    Nov 2018 - Feb 2019
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  Telstra

  Nov 2020 - Jun 2022

  Social Media Consultant

  Transforming the 'Digital Care' journey for customers by being their 2 AM buddy & building a strong brand image across social media channels like Facebook, Twitter & Instagram 🎯Building a team of quality service delivery agents who solved problems, gathered C-SAT data, trends from each conversation and worked across teams/projects to enable process & product excellence 💪

• 

  Netcore Cloud

  Jun 2022 - now

  Customer Success Manager

  Handling a portfolio of leading Ecomm, BFSI, Fintech, Edtech & Travel Brands (Flipkart, Myntra, PhonePe, Cleartrip, AirIndia Express, Unacademy, Equitas Bank, Caratlane & Guvi) 💼Providing strategic guidance and data-driven insights to optimize marketing campaigns across channels, personalize customer journeys across lifecycle stages, and drive measurable growth 🚀