Michael B.

Experience

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  Verizon Wireless

  Sept 2007 - May 2019

  As a Manager of Solutions Engineering at Verizon Wireless I am responsible for being primary liaison for Mobile Private Network implementations and IoT / M2M technical solutions sales support. My focus is to provide the best possible customer support when it comes to implementation of these solutions and to help to guide and educate my Verizon colleagues on the inner works of the new and innovative technologies that are emerging in our ever growing best in cast 4G LTE network.•Evaluate, recommend, and project manage all proof of concepts per client requirements/act as a liaison clients main point of contact for VZW•Extensive knowledge of IP based infrastructure/cellular/wireless routers/ MPLS/ frame relay/ VPN to analyze and recommend and manage client solutions•Provide pre-sales technical support for the development and implementation of customer solutions and applications•Coordinate support between manufactures & solution providers as necessary•Leadership role in providing technical direction to customers and internal staff in the development and maintenance of fully-integrated data solutions•Provides implementation and on-going support to existing and new customers utilizing data, M2M, unified communications, cloud computing and core networking solutions•Designing and maintaining Network Architecture diagrams and evaluating current client architectures in regards to Verizon Wireless Mobile Private Network implementations Show less Provide technical design and architectural support across Verizon Wireless’ solutions portfolio. This role encompasses the continuum of participating in setting specific customer strategies and executing the defined strategies within a sales environment. Posses experience in the communications and network industry in a sales-oriented, technical design and engineering role, with an emphasis on IP-based network, communications and mobility solutions. • Drives regional data account penetration by leveraging products and services while collaborating with local, regional and national sales teams. • Focus on solution development and architectural design for assigned customer base with specific emphasis on Verizon Business’ global managed services and communications solutions portfolio. • Knowledge of Verizon offerings across multiple disciplines including Data, Voice, UC&C, managed services, IT, security and mobility strategies • Translate customer business issues/opportunities into technical solution/business requirements • Partner with other Verizon Wireless subject matter experts to build the customer solution • Possess strong presentation skills, with the ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate • Author and deliver network designs, statements of work and technical project plans incorporating service and program management activities. • An understanding of pricing structures and associated elements including Service Level Agreements (SLAs) • Develops a solid understanding of the competitive landscape and have the ability to clearly articulate the technical differentiation and value proposition associated with Verizon Wireless versus its competitors. • Represent Verizon at trade shows Show less Maintain and expand relationships with strategically important large customers. Responsible forachieving sales quota and assigned strategic account objectives. Represent the entire range ofVerizon Wireless products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met.-Establish productive, professional relationships with key personnel in assigned customer accounts.-Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.-Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts-Proactively lead joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.-Proactively assess, clarify, and validate customer needs on an ongoing basis.-Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Show less Successful acquisition and retention of small to mid-sized business accounts. Generation of new business in assigned territories through prospecting, cold calling, networking, referrals and generating leads. Identification of customer needs and utilizing solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. Recommending custom wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories.Provide follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing and interact with Support Center on customer service issues. Maintain and grow existing customer base and manage churn. Fully utilize all sales force automation, funnel management and prospecting tools. Responsible for completing contracts and report-generation including tracking and forecasting reports. Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Represent company at trade association meetings to educate customers and industry professionals. Show less Manager of the Stamford Town Center Verizon Wireless.Performance Management: Lead team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and sales reporting for all retail stores in assigned area. Ensure all employees demonstrate an understanding of the company’s mission, vision, values, and products and services.Operations Management: Oversee store presentation including store merchandise, Facilities Management, adherence to marketing directives and adherence to store standards.Staffing/Employee Relations: Foster leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance. Responsible for the management, staffing and operations of multiple retail locations. Including filling any resource management gaps across the district. Show less

  • Manager - Solutions Engineering

    Jan 2017 - May 2019

  • Manager - Solutions Architects

    Jul 2016 - Jan 2017

  • Strategic Business Account Executive

    Apr 2015 - Jul 2016

  • Business Account Executive

    Feb 2014 - Apr 2015

  • Retail Sales Manager

    Nov 2012 - Feb 2014

  • Assistant Manager

    Sept 2009 - Nov 2012

  • Senior Sales Representative

    Sept 2007 - Sept 2009
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  NTT DATA Services

  May 2019 - now

  Technical Security Solutions Architect - Senior Specialist Adviser

  Pre-Sales focused Security Solutions Architect and Consultant focused on identifying customer pain points and developing comprehensive solutions to manage our client’s risk. Work with account teams to develop solutions, scope technical requirements, draft documents, and work within the pre-sales process.Cyber Security expert level architect across all critical information security domains (SOC/Application Security/Identity and Access Management/Governance Risk & Compliance-SOX, PCI, GDPR etc)Responsible for driving technical and operational advisory support, solutioning support, and deal modeling (service delivery centric) for deal pursuits for new or existing NTT DATA ClientsEngage with deal Pursuit Teams in the preparation of solution business cases, resourcing and budgets, recommendations, alternative selection, project planning and implementation of IT Security tools, techniques, requirements, and systemsAssist in reviews with key client Executives and prepare solution discussion material. Understand the Client’s Business and Risk Levels in designing a solution that will meet their requirements and business plansThis role works heavily with other towers (Network, Intel, UNIX, Storage and Backup, End User Compute, Cloud, Audit and Compliance, Disaster Recovery, etc…) in the design of a solution that assists with meeting the client needs while managing costThis role works in a broad range of industries including Life and Health Sciences, Energy, Entertainment, Financial, Retail, Hospitality and many others. Show less