Shey Arroyo

Experience

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  NABancard

  Mar 2007 - Oct 2014

  Risk Management Specialist

  Utilized research and analytical tools to make sound funding decisions within a required timeframe as determined by management. Strategically performed risk assessments of transactional data to identify signs of heightened risk exposure and symptoms of process control breakdowns.Liaise with underwriters concerning merchant accounts, and provide risk related support to other departments by providing analytical insight surrounding transactions and best practices for card acceptance. Performed extensive reviews of documentation in response to audit requests. Determined solutions to minimize financial risk related to card acceptance, and identify trends from current loss developments and make recommendations to management as needed.Monitored and assessed post transaction implementation of risk mitigation strategies. Show less

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  Roxo

  Nov 2014 - Apr 2017

  Business Office Manager

  Responsible for hiring and training employees, implementing budgets and company procedures, maintaining communicating with warehouse to ensure PO fulfillments were completed on time. Oversaw logistics coordination.

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  ISource Wordwide

  May 2018 - Jan 2020

  Program Project Manager

  Discussed projects and parameters all stakeholders, maintain constant communication during each stage of the project as well as any changes in priority requests and other pertinent information.Ensuring each project stays on schedule and adheres to the deadlines.Determined and oversaw consistent testing evaluation and troubleshooting of the software in all stages of completion. Tracked milestones, deliverables and change request.

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  SpotOn

  Jan 2020 - now

  Responsible for maintaining the standards of an organization’s talent by providing comprehensive training at the start of employment and as needed throughout employment.Work closely with company executives and department heads to determine areas for employee improvement, developing training courses for new and existing employees and establishing methods to track employee performance after the completion of training.

  • Training & Operations Support Manager

    Nov 2021 - now

  • Customer Support Manager

    Jan 2020 - Apr 2022