Nimisha Vijay

Nimisha Vijay

Marketing Executive

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location of Nimisha VijayBengaluru, Karnataka, India

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  • Timeline

  • About me

    Manager Customer Success at Great Learning

  • Education

    • Vidyodaya School, Thevakkal

      2007 - 2012
      High School Computer Science
    • Indian School Al Wadi Al Kabir, Muscat

      1998 - 2007
    • Adi Shankara Institute of Engineering and Technology, Kalady

      2012 - 2016
      Bachelor's degree Information Technology
  • Experience

    • Focus Hr Solutions Cochin

      Feb 2018 - May 2018
      Marketing Executive

      -> 3 months experience as a Marketing Executive-> Involved in communicating with the companies in Middle East countries and providing them employee requirements

    • BYJU'S

      May 2018 - May 2019
      Product Specialist

      -> 1-year experience as a Product Specialist. -> Involved in guiding and assisting customers regarding the app's features and necessary updates were informed.-> Helped in improving the customer's engagement in the app.-> Promoted as Learning and Development(L&D) Executive.-> As part of the L&D team, I was involved in monitoring and improving the performance of each team in the product specialist department.-> Involved in training and the induction of the newly recruited candidates. This helped me evolve as a person with leadership qualities and analyze different situations and circumstances. Show less

    • Great Learning

      Feb 2020 - now

      -> Involved in Managing and enhancing the customer's engagement in our platform-> Onboarding new career Mentors and industry experts as per customer's requirements. -> Customer Email communications and feedbacks are tracked and documented.-> Successfully Coordinated Youtube Webinars with Industry experts for our customers in Great Learning Academy.-> Enhancing and improving customer satisfaction by providing specific assistance for customers based on their requirements-> Coordinated with Corporate Engagement team for virtual Career Fairs and Interview processes-> Regular reports documented and sent to Program teams regarding customer engagements to understand and evaluate the customer's responses. Show less

      • Manager - Customer Success

        Apr 2022 - now
      • Assistant Manager Customer Success

        Feb 2020 - Jun 2022
  • Licenses & Certifications