Nimisha Vijay

Experience

• 

  Focus Hr Solutions Cochin

  Feb 2018 - May 2018

  Marketing Executive

  -> 3 months experience as a Marketing Executive-> Involved in communicating with the companies in Middle East countries and providing them employee requirements

• 

  BYJU'S

  May 2018 - May 2019

  Product Specialist

  -> 1-year experience as a Product Specialist. -> Involved in guiding and assisting customers regarding the app's features and necessary updates were informed.-> Helped in improving the customer's engagement in the app.-> Promoted as Learning and Development(L&D) Executive.-> As part of the L&D team, I was involved in monitoring and improving the performance of each team in the product specialist department.-> Involved in training and the induction of the newly recruited candidates. This helped me evolve as a person with leadership qualities and analyze different situations and circumstances. Show less

• 

  Great Learning

  Feb 2020 - now

  -> Involved in Managing and enhancing the customer's engagement in our platform-> Onboarding new career Mentors and industry experts as per customer's requirements. -> Customer Email communications and feedbacks are tracked and documented.-> Successfully Coordinated Youtube Webinars with Industry experts for our customers in Great Learning Academy.-> Enhancing and improving customer satisfaction by providing specific assistance for customers based on their requirements-> Coordinated with Corporate Engagement team for virtual Career Fairs and Interview processes-> Regular reports documented and sent to Program teams regarding customer engagements to understand and evaluate the customer's responses. Show less

  • Manager - Customer Success

    Apr 2022 - now

  • Assistant Manager Customer Success

    Feb 2020 - Jun 2022