Amol Mhaske

About me

* Over 12 years of progressive experience in the Information Technology industry * Strong experience in handling L2 escalated daily issues related to desktop, laptop, network, application, printer, VPN, and access issues, and generating, tracking, and closing trouble tickets * Well-versed in performing installation and configuration of various software and tools, and expertise in understanding project requirement and providing maximum technical support * Hands-on experience in handling incidents, problems, and requests for information and providing a route for customers to interact with all IT processes, including change requests, procurement, service level management, and job scheduling * Expertise in managing, coordinating, and resolving issues and providing support over the phone with a wide variety of software, and general network and technical questions * Highly organized with the ability to manage multiple projects and meet deadlines, overall a team player with high-end documentation skills, and having excellent interpersonal and communication skills