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Mahroo Esmaeil

Mahroo Esmaeil

Technical Help Desk

Followers of Mahroo Esmaeil968 followers
location of Mahroo EsmaeilTehran, Tehran Province, Iran

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  • Timeline

  • About me

    Data Analyst

  • Education

    • Islamic Azad University South Tehran Branch

      2009 - 2013
      Bachelor's degree Software Engineering 16.30/20

    • Farabi College of Science and Technology

      2018 - 2020
      Master's degree Information Resources Management 18.20/20

    • Daneshjoo High School

      2005 - 2008
      Diploma Mathematics

  • Experience

    • Research Institute of Petroleum Industry (RIPI)

      Aug 2013 - Oct 2013
      Technical Help Desk

    • Shatel

      Jun 2015 - now

      •Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance•Guidance of the users to support them in becoming more productive

      • Problem Management Specialist

        Jul 2022 - now

      • Senior Software Support Specialist

        Oct 2021 - now

      • Software Support Specialist

        Feb 2020 - Oct 2021

      • Customer Technical Support

        Jun 2015 - Feb 2020

  • Licenses & Certifications

    • گواهی اتمام دوره

      Teach Me Roadmap
      Apr 2024
      View certificate certificate

    • Data Scientist

      SEMATEC
      Jul 2023

    • HTML Essential Training

      LinkedIn
      Nov 2021
      View certificate certificate

    • Data Science with Python

      SEMATEC
      Jan 2023

    • Programming with Python Language

      SEMATEC
      Dec 2022