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Amy Prince

Amy Prince

Inbound Telephone Associate

Followers of Amy Prince390 followers
location of Amy PrinceReading, Pennsylvania, United States

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  • Timeline

  • About me

    Manager of Leave and Accommodations

  • Education

    • Colorado State University Global

      2022 - 2025
      Master of Science Organizational Leadership 4.0

    • Reading Area Community College

      2011 - 2015
      Associate's degree Business Administration and Management, General GPA 3.4

    • Albright College

      2015 - 2017
      Bachelor of Science - BS Business Administration and Management, General 3.52

  • Experience

    • Penske Truck Leasing

      Apr 2006 - Mar 2007
      Inbound Telephone Associate

    • Penske Truck Leasing

      Nov 2007 - now

      I forecast call volume to determine required staffing. Enter payroll for 350 associates through an ADP program weekly. Analyze overtime and shrinkage reports as well as monitor and analyze deviation between forecasted and actual call volume. Scheduling including scheduled shifts, PTO requests, and sick time. Monitor attendance for all associates. Manage a sales team of 16-24 peopleCoach associates to improve performanceAnalyze reports to identify trends Analyze reports to correlate process to performanceCreate team building activities and eventsManage associates through changes in the business as well as processWrite and deliver yearly performance appraisals.Encourage open and honest communication with team members

      • Manager HR Shared Services

        Aug 2017 - now

      • Workforce Analyst

        Sept 2015 - Aug 2017

      • Supervisor

        Mar 2013 - Sept 2015

      • Quality Assurance Coach

        May 2011 - Mar 2013

      • Floor Lead

        Nov 2007 - May 2011

    • Penske Transportation Solutions

      Jul 2023 - now
      Manager of Leave and Accommodations

  • Licenses & Certifications