Alexandra Ungureanu

Experience

• 

  Oriflame Cosmetics

  Feb 2015 - Jun 2019

  Team Manager

  Designing and present events in front of the people in order to encourage them.Teaching every single person from my team how to make online orders.Makings monthly actions plans Designing new ways to find new people for my team

• 

  VSFA (Vreau să fiu Antreprenor)

  Apr 2017 - Oct 2021

  Posting and monitoring social media platforms.Responsible for maintaining an organization's social media platforms.Scheduling posts, writing copy and collaborating with creative partners on social media assets.Promote events and workshops.Taking part and organize personal development workshops inside our organization. Organizing a minimum of 2 events per year with at least 100 people for our organization.Plan the whole event and share tasks with my team.Researching and communicate with Romanian entrepreneurs, invite them to be part of our events.Developing communication and management skills.

  • Social Media Manager

    Jan 2019 - Oct 2021

  • Ambassador

    Apr 2017 - Feb 2021
• 

  Telekom Romania

  Feb 2021 - Nov 2021

  Call Center/ Customer Care

  Register customers' complaints and try to solve the issue or create tickets for the right department.Promote and up-selling company products by making special offers for every customer.Inform customers about the personal accounts (Services, Bill payments, Network details).Talk with customers via phone/email and solve customer's issues.Take part in the weekly training programs to learn about the system and customer support.

• 

  Everience Romania

  Nov 2021 - Sept 2022

  Information Technology Help Desk Technician

  Loading data in multiple systems to make the hotel available for booking in Accor system and external ones.Understanding customers' issues and solving them as soon as possible.Take part in the weekly training programs to learn about the new systems.