Sandhya Appadoo

Experience

• 

  CIEL Textile

  Jan 2002 - Sept 2003

  Junior Manager

  Achievement▪ Appraised for overcoming the challenges faced by operations during peak seasonResponsibilities▪ Manage day-to-day operations of the finishing section producing pullovers at a rate of 3000 -4000 pieces daily▪ Lead a team of 90 people▪ Liaise with sales and quality assurance departments▪ Collaborate with department in charge of work and motion study to improve productivity▪ Implement and manage IT software to monitor and reduce rework as well as loss of finished products in operations Voir moins

• 

  PERATEX

  Jan 2004 - Jan 2006

  Responsable Qualité

  Achievement▪ Introduced a product audit department and implemented a quality reporting systemResponsibilities▪ Implement a Quality Management System (QMS) in line with ISO 9001:2000▪ Set up an internal product audit department▪ Liaise with Quality Management System & Industrial Engineering Consultants and External Clients▪ Provide training on ISO 9001:2000 to the ISO Steering Committee and all employees▪ Document company procedures (SOPs)▪ Train internal auditors▪ Conduct internal quality audits▪ Coach the ‘Responsable Qualité’ of Mahé Garments on QMS implementation and product audit Voir moins

• 

  Rogers Outsourcing Solutions Ltd.

  Jan 2006 - Nov 2010

  Quality Assurance Executive

  Achievements▪ International exposure▪ Appraised for dedication and hard work by management team of AXA Assistance UKResponsibilities:AXA Travel Insurance UK (London) and AXA Assistance France (Paris)Responsibilities as Project Manager (Based in UK: Feb 2010-June 2010 and France: 1 week)▪ Deploy Six Sigma across 5 hubs (UK, France, Chicago, Spain and Mauritius-Rogers OutsourcingSolutions) of AXA Assistance▪ Assess the cost benchmarking methodology devised by the finance team of AXA Assistance Paris for all hubs of the GroupRogers Outsourcing Solutions LtdResponsibilities as Quality Assurance Executive▪ Liaise with the Quality and Training Manager of CIM Financial Group for the implementation of a Quality Management System in line with ISO 9001: 2000 requirements▪ Devise and implement a training plan related to quality management for BPO operations▪ Liaise with departmental managers to implement an IT preventive maintenance plan, a performance appraisal system, a training needs analysis program, a customer satisfaction measurement system, a customer complaint management system▪ Assist all departments in the documentation of procedures and improvement of processes▪ Conduct Internal Quality Audit at Rogers Outsourcing Solutions Ltd and CIM Leasing ▪ Assist the Compliance Manager in the implementation of PCI DSS (Payment Card Industry DataSecurity Standard)▪ Conduct Business Impact Analysis and Threat Assessment▪ Document and implement a Business Continuity and Disaster Recovery Plan▪ Work in collaboration with the IT Manager to conduct a risk assessment based on the requirements of ISO 27001:2005 Voir moins

• 

  Sun Resorts

  Jan 2012 - Mar 2022

  Quality Assurance Manager

  Achievements ▪ Awarded Best Manager (also known as The General Manager’s Award) of the Year in 2019▪ LQA Standards: Achieved a score of 91.5 % in 2019 as compared to 54.9 % in 2018 thus bringing La Pirogue to the 2nd position among its competitors as compared to 15th position in 2018▪ Contributed to numerous achievements of La Pirogue in relation to 1st edition of SUN Excellence Award in 2019: Best Guest Experience Award, Best Operational Excellence Award-Rooms, Best Operational Excellence Award-Food & Beverage, Best Innovative / Initiative Award, Best Financial Performance Award, Chairman's Award▪ Achieved Travelife Gold Award Certification in 2019▪ Achieved EarthCheck Bronze Certification in 2016 and Silver Certification in 2018▪ Honoured for the immense contribution towards the re-opening of La Pirogue after the renovation in 2017▪ Uplifted standard of La Pirogue from a 4-Star to a 4-Star Superior resort in 2017▪ ISO 9001 and ISO 22000 Re-certifications in 2012 Voir moins

• 

  Business At Work (Mtius) Ltd

  Jan 2022 - now

  Quality Manager